Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luis Velarde

Charleston,SC

Summary

Motivated and competent Team member with a strong determination to tackle challenging workloads and accomplish objectives. Efficiently skilled in organizing supplies and equipment for optimal utilization. Collaborative team player with a proven track record of achieving organizational goals. Highly efficient Guest Service Agent with extensive experience in fast-paced and challenging environments. Possesses an aptitude for applying new knowledge with skill and efficiency, making me a valuable asset to any team.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Drury Hotels
05.2022 - Current
  • Ensure an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Improved guest experience scores by consistently delivering exceptional service through active listening skills.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Serve as a host at conferences, and ensure that all relevant preparations are made for the event
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Streamlined check-in processes for increased efficiency and reduced wait times.
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Developed strong relationships with repeat customers, fostering loyalty and return visits.
  • Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.

Crew Member

Firehouse Subs
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Fostered team environment and was coached by management
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.

Crew Member

Boba Tea Company
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Created a collaborative team environment resulting in improved project outcomes.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Education

High School Diploma -

Mountain View High School
Mesa, AZ
05.2019

Skills

  • Multitasking
  • Customer Service
  • Critical thinking
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Administrative Assistant
  • Transaction management
  • Maintaining sanitary environments
  • Customer Engagement
  • Initiative and Self-Motivation
  • Learning Agility
  • Telephone Etiquette
  • Mathematical expertise
  • Basic programming
  • Brainstorming
  • Adobe illustrator
  • Public speaking
  • Interpersonal communication
  • Word/Google documents
  • PowerPoint
  • Autodesk Inventor
  • Robot C Programming
  • Eagle Scout
  • Woodworking

Certification

  • Engineering
  • Architectural drafting
  • IPC wire harnessing

Timeline

Guest Service Agent

Drury Hotels
05.2022 - Current

Crew Member

Firehouse Subs

Crew Member

Boba Tea Company

High School Diploma -

Mountain View High School

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Luis Velarde