Summary
Overview
Work History
Education
Skills
Languages
Training
Timeline
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Luis Velasquez

Valparaiso,IN

Summary

Dynamic professional with a proven track record of building trust and maintaining high levels of customer satisfaction. Expertise in customer service and product knowledge ensures effective contributions in fast-paced retail environments. Recognized for guiding customers in product selection while facilitating a seamless purchasing experience, complemented by strong teamwork and adaptability. Committed to leveraging reliable product insights and exceptional interpersonal skills to enhance team performance and customer engagement.

Overview

19
19
years of professional experience

Work History

Budtender

URB Cannabis
05.2025 - Current
  • Promote a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits
  • Educate customers on product selection and usage to enhance experience and satisfaction
  • Operate point-of-sale systems efficiently, ensuring accurate transactions and customer service
  • Check guests' photo identification for validity and age requirements
  • Utilize strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products
  • Sell flower, concentrates, edibles, and other cannabis related products in the fastest-paced environment in New Buffalo, Michigan

Precious Metal(s) & Diamond Dealer

Self-employeed
09.2023 - Current

Buy, Sell, Trade & E-Commerce

Pawnbroker/Manager/General Manager

Ameripawn
04.2020 - 09.2023
  • Enforce, develop & implement company policies & procedures
  • Greet (acknowledge) incoming and departing customers
  • Answer incoming calls that pertain to all departments and stores
  • Manage VIP accounts
  • Provide loans to customers
  • Purchase tangibles from customers
  • Sell store merchandise (electronics, tools, musical equipment, hunting equipment, bullion, jewelry and others)
  • Oversee and provide support to staff (emphasizing in strengths & team building)
  • Balance cash drawers and all sources of income (daily, monthly & yearly)


Umbrella companies: White Oak Farm, Ameripawn Properties, Great Development LLC

RBT/ABA Tutor

Behavior Specialists of Indiana
01.2018 - 04.2020
  • Apply the principles of Applied Behavior Analysis
  • Provided functional communication training through augmentative communication devices and adapted sign language
  • Support and instruct clients in academics and functional living skills
  • Facilitate social skill programs
  • Teach adaptive living skills
  • Treatment plan development
  • Perform VB-MAPP assessments
  • Collect data through Acupoint
  • Collect data through Catalyst - Data finch

ABA Tutor

Zenith ABA Services
03.2017 - 03.2018
  • Apply the principles of Applied Behavior Analysis
  • Provided functional communication training through augmentative communication devices and adapted sign language
  • Support and instruct clients in academics and functional living skills
  • Facilitate social skill programs
  • Teach adaptive living skills
  • Assist clients & families in the community, home and schools
  • Collect effective paper data
  • Parent Training

ABA Home Therapist

Bergenfield Board of Education
12.2013 - 03.2017
  • Apply the principles of learning and motivation from Applied Behavior Analysis
  • Provided functional communication training through augmentative communication devices and adapted sign language
  • Support and instruct students in functional academics
  • Facilitate social skill programs
  • Teach adaptive living skills

Support staff

Marble Jam Kids
12.2013 - 03.2017
  • Support students with intellectual and other developmental disabilities in therapeutic settings
  • Assist with behavioral issues, as needed

Paraprofessional

Mission One & Delta-T Group
05.2013 - 03.2017
  • Watch over, assist and protect assigned students both in groups and 1:1
  • Assist classroom teachers in daily instruction for students with Autism and other developmental disabilities
  • Follow, instruct and collect data on differentiated lessons based on students' abilities and IEP goals and objectives
  • Instruct children in individualized or group settings through discrete trial instruction and direct instruction
  • Complete students' daily paperwork associated with Applied Behavior Analysis
  • Prevent and de-escalate any situation in which the child can be harmful to himself or others

Host

Ed's Chowder House
07.2011 - 05.2013
  • Greet incoming and departing; escort them to assigned dining area; present menus; announce waiter's name
  • Answer incoming calls to the restaurant and provide appropriate service
  • Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests
  • Tend to special guest needs and requests
  • Observant to guests' needs throughout dining experience to ensure they receive the highest quality service
  • Help dining room staff by setting and clearing tables

Host & Waiter

Mamajuana Café UWS
10.2010 - 07.2011
  • Greet incoming and departing; escort them to the assigned dining area; present menus
  • Managed reservations using OpenTable system to maximize seating efficiency.
  • Take orders and serve food and beverages to patrons at tables in dining establishment
  • Check with customers to ensure that they are enjoying the environment, meals, drinks and take action to correct any problems
  • Communicate with customers to resolve complaints and ensure satisfaction


Busboy

Mamajuana Café Inwood
07.2006 - 10.2010
  • Clean tables, taking plates, utensils, and drinkware to the kitchen to be washed
  • Make sure dining room water glasses are full, and reset tables for the next service
  • Help waiters and waitresses bring food out to a table, restock utensils, napkins and other dining room needs


Education

High School Diploma -

John F. Kennedy High School
Bronx, NY

Skills

  • Problem Solving
  • Adaptability
  • Strong Work Ethic
  • Time Management
  • Critical Thinking
  • Handling Pressure

  • Patience and empathy
  • Customer education
  • Sales proficiency
  • Counting money
  • Maintaining security
  • Reliable and responsible

Languages

Spanish
Native or Bilingual

Training

  • Handle With Care, 2017
  • CPI, 2015-2017
  • Pivotal response certificate level 1, 03/01/18

Timeline

Budtender

URB Cannabis
05.2025 - Current

Precious Metal(s) & Diamond Dealer

Self-employeed
09.2023 - Current

Pawnbroker/Manager/General Manager

Ameripawn
04.2020 - 09.2023

RBT/ABA Tutor

Behavior Specialists of Indiana
01.2018 - 04.2020

ABA Tutor

Zenith ABA Services
03.2017 - 03.2018

ABA Home Therapist

Bergenfield Board of Education
12.2013 - 03.2017

Support staff

Marble Jam Kids
12.2013 - 03.2017

Paraprofessional

Mission One & Delta-T Group
05.2013 - 03.2017

Host

Ed's Chowder House
07.2011 - 05.2013

Host & Waiter

Mamajuana Café UWS
10.2010 - 07.2011

Busboy

Mamajuana Café Inwood
07.2006 - 10.2010

High School Diploma -

John F. Kennedy High School
Luis Velasquez