Summary
Overview
Work History
Education
Skills
Volunteer Experience
Extracurricular Activities
Timeline
Generic

Luis Velez

Debary,FL

Summary

Experienced and attentive representative committed to delivering exceptional support for patients through accurate information on insurance coverage, finance options, and documentation requirements. Proficient in scheduling and database management, resulting in efficient communication and minimized backlog. Recognized for aptitude in identifying client needs and concerns, leading to enhanced engagement strategies and overall service.

Overview

6
6
years of professional experience

Work History

Consumer Access Coordinator

Advent Health Orlando ER
07.2022 - Current
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Facilitated communication between patients and various departments and staff.

Hardware Support, Customer Service, Administration, Tier 1 Support

Dell Technology
08.2020 - 01.2022
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Administration and Membership Sales Advisor

YMCA of South Florida
10.2018 - 03.2020
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Built relationships with customers and community to promote long term business growth.
  • Demonstrated features, answered questions and offered solutions.
  • Responded to in-person and telephone requests for information about company offerings.
  • Maintained current knowledge of evolving changes in marketplace.

Education

Associate of Arts - Computer Information Systems

Daytona State College
Daytona Beach, FL
10.2024

Skills

  • Exceptional organization
  • Appointment Setting
  • Interpersonal Relations
  • Insurance Verification
  • HIPAA Compliance
  • Documentation Management
  • Multitasking and Organization
  • Quality Assurance

Volunteer Experience

  • Fish Memorial Hospital- customer service assistant
  • Baptist Hospital and Red Cross – customer service personnel

Extracurricular Activities

Photographer for marketing and advertising events Bartender at Multiple Charity Events

Timeline

Consumer Access Coordinator

Advent Health Orlando ER
07.2022 - Current

Hardware Support, Customer Service, Administration, Tier 1 Support

Dell Technology
08.2020 - 01.2022

Administration and Membership Sales Advisor

YMCA of South Florida
10.2018 - 03.2020

Associate of Arts - Computer Information Systems

Daytona State College

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Luis Velez