Luis Ventura
Brooklyn,NY
Summary
Dynamic professional with extensive experience at City Fresh Market, excelling in policy development and team management. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in data analysis and conflict resolution, successfully leading a team of 22 while implementing effective training programs and promotional strategies to drive sales growth.
Overview
10
10
years of professional experience
Work History
Manager's Assistant
Vitelio Fresh Market
Queen, NY
06.2023 - 09.2024
Manager's Assistant
City Fresh Market
Brooklyn, NY
04.2019 - 05.2023
- Developed and implemented effective policies and procedures to increase efficiency and customer satisfaction.
- Successfully managed a team of 22 employees in a busy retail store.
- Demonstrated excellent leadership and communication skills in motivating staff and resolving customer issues.
- Developed weekly schedules per payroll guidelines, while accounting for employee and store needs.
Deli Assistant
City Fresh Market
Brooklyn, NY
02.2018 - 04.2019
- Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
- Attended staff meetings in order to stay up-to-date on company policies.
- Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
- Developed weekly schedules for deli staff in order to maintain adequate staffing while controlling labor costs.
- Implemented promotional activities such as recipe cards or special offers in order to increase sales within the deli department.
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
Manager's Assistant
NYC fresh Market
Brooklyn, NY
01.2017 - 02.2018
- Responded to customer issues to provide immediate resolution and improve retention.
- Analyzed sales data to identify opportunities for improvement in store performance.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Maintained communication with corporate office regarding store operations issues or concerns.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Verified customer age requirement for alcohol or tobacco purchases.
Manager's Assistant
Emporium Fresh Market
Brooklyn, NY
06.2014 - 11.2016
Education
High School Diploma -
Harry Van Arsdale
Brooklyn, NY07-2001
Some College (No Degree) -
TCI College OF Technology
Manhattan, NYSkills
- Policy development
- Customer service
- Team management
- Payroll administration
- Schedule management
- Data analysis
- Employee training
- Conflict resolution
- Cash handling
- Performance evaluation
- Sales monitoring
- Staff supervision
- Vendor relationship management
- Cost control
- Meeting facilitation
- Scheduling and planning
Languages
Spanish
Professional
Timeline
Manager's Assistant
Vitelio Fresh Market
06.2023 - 09.2024
Manager's Assistant
City Fresh Market
04.2019 - 05.2023
Deli Assistant
City Fresh Market
02.2018 - 04.2019
Manager's Assistant
NYC fresh Market
01.2017 - 02.2018
Manager's Assistant
Emporium Fresh Market
06.2014 - 11.2016
High School Diploma -
Harry Van Arsdale
Some College (No Degree) -
TCI College OF Technology
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