Luis Ventura Jr.
Tower City
Summary
Professional with strong background in investigative work, adept at gathering and analyzing information to uncover key insights. Known for collaborative teamwork and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurate investigations. Proven ability to work collaboratively within teams and adapt to changing needs, ensuring consistent results.
Overview
16
16
years of professional experience
Work History
Investigator 2 Property and Casualty
Commonwealth of Pennsylvania / Department of Insurance
04.2017 - Current
- Responsible for reviewing consumer inquiries and complaints
- Educate consumer on statutes and regulations
- Work on special projects and initiatives for the department
- Analyzed evidence and gathered intelligence to support case development and resolution.
- Managed escalated customer concerns, delivering timely resolutions and maintaining professionalism.
- Handled escalated calls efficiently, finding satisfactory resolutions for consumers.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Resolved customer inquiries and complaints, ensuring prompt and effective solutions.
Temporary Tax Examiner 1
Commonwealth of Pennsylvania / Department of Revenue
01.2017 - 03.2017
- Examine and process paper imaged and electronically filed personal income tax returns, utilizing the info-image system
- Examine and mathematically verify schedules for correctness and completeness, in conjunction with the PA-40
- Determine type of income from sales or exchange of property
- Calculate proper taxable income for out-of-state returns
- Evaluate whether business deductions/expenses are allowable in accordance with policy guidelines
- Explain verbally and in writing, the application of various tax laws, rules and regulations
- Maintain an error rate of 2% or less when processing personal income tax returns
Sales Associate
BNY Mellon
04.2013 - 01.2016
- Managed a treasury portfolio size of over $500,000 for Fortune 100 companies
- Support nine Relationship Sales Officers with sales initiatives and portfolio maintenance
- Partner with Sales Officers to generate leads that deliver value-added revenue for the bank
- Design and build databases to source business prospecting criteria of over $2 billion
- Lead pricing exercises which support initiatives to increase business
- Build strong relationships as primary contact for clients while conducting statement analysis inquires
- Track and create reports which monitor opportunities and new pipeline deals for our NorAm sales team.
Securities Settlement Analyst, Asset Servicing
BNY Mellon
11.2011 - 04.2013
- Responsible for the execution of over 11,000 mutual fund positions, with an estimated value of $150 billion.
- Audited 1,000+ trades executed through the National Securities Clearing Company (NSCC) with an error rate of 0%.
- Verify unexecuted trades with principal amounts of $100M+ are placed on behalf of the Client/Investment Manager.
- Prepare and deliver presentations targeting interdepartmental functions and process improvement initiatives.
- Received “Outstanding Performance Award” as well as multiple “Employee of the Month” awards.
- Championed strategies at BNY Mellon that significantly increased the efficiency and accuracy of multiple processes.
- Ensuring compliance with all corporate and government regulations in regards to the execution of trades.
- Coordinated reconciliation processes between trading, clearing, and settlement systems to enhance accuracy.
Senior Financial Service Consultant, Loans/Depository Accounts
PNC Bank
08.2009 - 11.2011
- Utilize analytical and relationship building skills to troubleshoot client’s account inquires
- Completed and excelled at rigorous retail and lending sales training program.
- Within the first six months tested into the PNC mentoring program, to assist with the training and development of new employees.
- Played a pivotal role with clients through the conversion of National City to PNC.
- Provided superior customer service to clients, which resulted in multiple 5 star Gallup scores.
Education
Master of Business Administration - MBA
Indiana University of Pennsylvania, Eberly College of Business
Monroeville, PA12.2013
Bachelor of Science - Business Administration
Robert Morris University
Moon Township, PA07.2007
Skills
- Investigation management
- Data review
- Due diligence
- Detailed report writing
- Ethical and honest
- Relationship building
- Excellent communication
- Data analytics
- Performance analysis
- Business relationship cultivation
EXTRACURRICULAR ACTIVITIES
Professional Organizations: Toastmasters, National Society of Hispanic MBA Association, Pittsburgh Association for Financial Professionals (PAFP) Volunteer Work: Local food pantry, Coach youth sports
Training
- Barron’s Competitive Selling
- Advanced Credit Training
Timeline
Investigator 2 Property and Casualty
Commonwealth of Pennsylvania / Department of Insurance
04.2017 - Current
Temporary Tax Examiner 1
Commonwealth of Pennsylvania / Department of Revenue
01.2017 - 03.2017
Sales Associate
BNY Mellon
04.2013 - 01.2016
Securities Settlement Analyst, Asset Servicing
BNY Mellon
11.2011 - 04.2013
Senior Financial Service Consultant, Loans/Depository Accounts
PNC Bank
08.2009 - 11.2011
Bachelor of Science - Business Administration
Robert Morris University
Master of Business Administration - MBA
Indiana University of Pennsylvania, Eberly College of Business
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