Luis Ventura
accountant
Haverstraw,NY
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
8
8
years of professional experience
2
2
Payroll Clerk
1
1
Heavy equipment operator
Work History
Payroll Clerk
Platinum Home Health Care
03.2023 - 01.2025
- Processed payroll for employees, ensuring accuracy and compliance with regulations.
- Managed timekeeping systems to track employee hours and attendance effectively.
- Reviewed and reconciled payroll discrepancies, resolving issues promptly.
- Assisted in the implementation of new payroll software, enhancing efficiency.
Heavy Equipment Operator
New York State Parks
02.2025 - Current
- Operated heavy machinery, ensuring adherence to safety protocols and operational standards.
- Conducted routine inspections and maintenance of equipment to minimize downtime.
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
Customer Service Representative
Asociacion Cibao de Ahorros y Prestamos
01.2020 - 09.2022
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Bank Teller
Asociación Cibao De Ahorros Y Prestamos
Santiago, Dominican Republic
08.2017 - 01.2020
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Turned in excess cash to maintain drawer security.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Education
BBA - Accounting
Universidad Tecnologica De Santiago (UTESA)
Santiago, Dominican Republic02.2019
Skills
- Calculator Usage
- Virtualization Technologies
- Cash Counting
- Teller Transactions
- Transaction Error Identification
- Money Handling
- Cash Drawer Reconciliation
- Check Cashing
- Call and Email Handling
- Balancing ATM Machines
- Fee Calculation
- Cash Supply Orders
- Deposit and Withdrawal Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Heavy Equipment Operator
New York State Parks
02.2025 - Current
Payroll Clerk
Platinum Home Health Care
03.2023 - 01.2025
Customer Service Representative
Asociacion Cibao de Ahorros y Prestamos
01.2020 - 09.2022
Bank Teller
Asociación Cibao De Ahorros Y Prestamos
08.2017 - 01.2020
BBA - Accounting
Universidad Tecnologica De Santiago (UTESA)