Luis Vidal
Long Beach,CA
Summary
Multifaceted Lead Courier and Customer Service Representative with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in various technologies, addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Courier and Customer Service Agent
Federal Express
Signal Hill, CA
11.2015 - Current
- Mentored new team members by relaying information on company procedures and safety requirements.
- Led team to reach targets for their assigned routes.
- Used E-Star (FedEx routing software) and MS Excel to plan and assign routes day by day depending on volume and priority service.
- Followed requirements and regulations for dangerous goods handling.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
Conversion and Retention Marketing Manager
Ocho Global (Online Casino)
Lima, Peru
09.2013 - 10.2015
- Developed, executed, managed and updated customer lists daily (i.e., Mexico/registered, Mexico/deposited, etc), ensuring quality control in email marketing.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Maintained database of clients to use for outreach, and worked with customer service on a daily basis to identify potential new clients to target for deposit/retention.
- Reported to Director of Marketing
Spanish/English Language Interpreter
MEGO Networks
Lima, Peru
04.2012 - 08.2013
- English/Spanish over-the-phone interpretation of conversations such as medical evaluations and diagnostics, Human and Social Services, 911 calls, financial (bankruptcy, customer service, loan modifications among others), medical insurance, auto insurance, home insurance, etc.
Courier
Federal Express
Marina Del Rey, CA
02.2007 - 04.2012
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove safely at all times to avoid accidents and harm.
Education
Bachiller - Business Administration
Universidad Ricardo Palma
Lima, Peru06.2015
Certificate - Digital Marketing
Instituto Peruano De Arte Y Diseno
Lima, Peru03.2015
Associate Degree - Computer Science
Long Beach City College
Long Beach, CA06.2010
Skills
- Proficient in Python Data Science
- Zendesk
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Administrative Support
- International Logistics
- Spanish Interpreting
- Eagerness to Learn New Technologies
- Jupyter Notebook
- Advanced Microsoft Office skills
Websites
Certification
- Technical Support Fundamentals - Coursera TV6KW438TBVJ
- Python for Data Science: Fundamentals Part | - Dataquest.io N774NGSYASHWEC18UTYN
- Python for Data Science: Fundamentals Part Il - Dataquest.io WABL7ZW2ZAHQ307FGKCL
- Python Basics for Data Analysis Path - Dataquest.io YIOMTEYPUSK8Q27AZXIE
- Python for Data Science: Intermediate Course - Dataquest.io ZV108P77NG3E1QYHORIK
Languages
Spanish
Native or Bilingual
Timeline
Lead Courier and Customer Service Agent
Federal Express
11.2015 - Current
Conversion and Retention Marketing Manager
Ocho Global (Online Casino)
09.2013 - 10.2015
Spanish/English Language Interpreter
MEGO Networks
04.2012 - 08.2013
Courier
Federal Express
02.2007 - 04.2012
Bachiller - Business Administration
Universidad Ricardo Palma
Certificate - Digital Marketing
Instituto Peruano De Arte Y Diseno
Associate Degree - Computer Science
Long Beach City College