Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Luis Villa

Scottsdale,AZ

Summary

Dependable Housekeeper with a solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with a strong customer satisfaction focus. I've also done other positions at the Marriott or projects that needed to be done!

Overview

4
4
years of professional experience

Work History

Housekeeper

Marriott Canyon Villas Vacation Club
02.2022 - Current
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Demonstrated flexibility in adjusting work schedules according to fluctuating occupancy rates.
  • Washed and put away kitchen dishes, utensils, and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep cleaning.

Cashier, Cook, Window Attendent

McDonald's Restaurant
06.2020 - 07.2021
  • Ability to adapt and learn more in a new position with the same or even more efficient results.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Sweet Water Community School
4215 E Andora Dr, Phoenix, AZ 85032

Skills

  • Adaptability to new positions
  • quick learner
  • philomath
  • Supply Inventory Management
  • Laundry Management
  • Window Cleaning
  • Customer Service
  • Physically Strong
  • Housekeeping
  • Teamwork
  • Hospitality Background
  • Chemical Handling
  • Building Maintenance
  • Problem-solving abilities
  • Interior and Exterior Cleaning
  • Fluent in [Spanish] not 100% however I can have conversations
  • Pest control awareness
  • Adaptability and flexibility
  • Supply Restocking
  • Meeting Room Preparation
  • COVID-19 Safety Procedures
  • Furniture Moving
  • Lost and Found Management

Affiliations

  • Played soccer for 16 years all the way to semi-pro level.
  • Drawing, painting, reading, cooking(somewhat)
  • graphic designer

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Housekeeper

Marriott Canyon Villas Vacation Club
02.2022 - Current

Cashier, Cook, Window Attendent

McDonald's Restaurant
06.2020 - 07.2021

High School Diploma -

Sweet Water Community School

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Luis Villa