Luis Villalobos
Las Vegas
Summary
Dynamic hospitality professional with extensive experience at IHG - InterContinental Hotels Group, excelling in guest relations and cash handling. Proven ability to enhance customer satisfaction while managing front desk operations. Bilingual in English and Spanish, I effectively lead teams and streamline processes to ensure exceptional service delivery.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
IHG - InterContinental Hotels Group
Circleville
10.2024 - 04.2025
- Assisted with luggage handling for incoming guests.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Kept accurate records of guest transactions.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Inputted guest information into computer system accurately and securely.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Assisted with check-in and check-out procedures for guests.
- Monitored security cameras in lobby area as needed.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Kept records of room availability and guest accounts, manually or using computers.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Landscape Manager
Villalobos Lawncare and Landscaping
Circleville
04.2021 - 09.2024
- Evaluated bids from vendors offering competitive pricing on tools, machinery and other items required for landscaping projects.
- Maintained accurate records of completed work orders and invoices for billing purposes.
- Coordinated with suppliers to purchase bulk quantities of mulch, soil and other products at discounted prices.
- Supervised a team of landscapers in performing routine maintenance tasks such as mowing, pruning, fertilizing and watering.
- Oversaw the installation of new plants, trees and shrubs according to industry standards.
- Monitored budget expenditures related to landscape operations ensuring that all expenses were within allocated limits.
- Supervised day laborers in completing large landscaping projects.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Sourced materials from various places to cut costs and expedite completion.
- Delegated work to staff, setting priorities and goals.
Shipping and Receiving Lead
TJX Companies
Las Vegas
09.2020 - 01.2021
- Managed warehouse operations by organizing workflow, delegating tasks, and ensuring accuracy of product labeling.
- Supervised and trained personnel in the proper use of shipping and receiving equipment and procedures.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Inspected containers for damages or discrepancies prior to accepting them from carriers.
- Maintained accurate records of incoming and outgoing shipments.
- Coordinated returns of damaged or incorrect items with suppliers.
- Collaborated with cross-functional teams on special projects related to logistics operations.
- Utilized computer systems to track orders throughout the supply chain process.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Education
High School Diploma -
Eldorado HS
Las Vegas, NV05-2020
Skills
- Guest relations
- Cash handling
- Front desk operations
- Reservation management
- Security monitoring
- Customer service
- Sales expertise
- Team oversight
- Tourism knowledge
- Hospitality services
- POS systems
- Microsoft office
- Mail and packages
- Foreign languages
- Front desk management
- Inventory oversight
- Fluent in English and Spanish
Timeline
Front Desk Agent
IHG - InterContinental Hotels Group
10.2024 - 04.2025
Landscape Manager
Villalobos Lawncare and Landscaping
04.2021 - 09.2024
Shipping and Receiving Lead
TJX Companies
09.2020 - 01.2021
High School Diploma -
Eldorado HS
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