Luis Williams
Evans,GA
Summary
Accomplished Quality Assurance Manager with a proven track record at ABM - Facility Services, enhancing operational efficiency and product quality through continuous improvement and rigorous quality assurance management. Expert in internal audits and fostering a culture of meticulous attention to detail, I achieved 100% client service ratings by implementing innovative process improvements and fostering collaborative team environments.
Overview
25
25
years of professional experience
Work History
Quality Assurance Manager
ABM - Facility Services
01.2020 - Current
- Monitored staff organization and suggested improvements to daily functionality.
- Reported production malfunctions to managers and production supervisors.
- Inspected products and worker progress throughout production.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Looks to identify deficiencies, non-compliance, and areas for improvement.
- Documented inspection findings and created reports for management based on findings.
- Develop and implement process improvement strategies to address deficiencies identified during inspections.
- Closed the loop between identified deficiencies and training programs to drive continuous improvement.
- Worked closely with operations staff to develop action plans to address identified deficiencies.
- Monitored the progress of action plans and provide feedback to ensure sustained improvement.
- Collected and analyzed data related to operational performance, compliance, and training effectiveness.
- Provided recommendations for process improvements based on data analysis.
- Collaborated with management, supervisors, and frontline staff to foster a culture of quality assurance and continuous improvement.
- Communicated effectively with stakeholders to ensure alignment on expectations, goals, and performance standards.
- Provided guidance and support to operations staff regarding quality assurance processes and requirements.
Quality Control Inspector
TSAY Corporation
06.2018 - 01.2020
- Evaluated components and final products against quality standards and manufacturing specifications.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Schedules and performs Internal Audits of all contractual functional areas.
- Writes Corrective/Preventive Action Requests (CAR) for audit findings.
- Assesses process implementation, effectiveness, efficiency, appropriateness, and output.
- Inspects and monitors the quality control representative (QCR) process for compliance; documents deficiencies.
- Identifies opportunities and makes recommendations concerning process improvement, preventative action, and best practice.
- Conducts investigations of customer complaints: documents findings, provides root cause analysis, and recommends corrective and preventive action.
Supervisory Control and Data Acquisition (SCADA)
LB&B Associates
09.1999 - 03.2018
- Maintained detailed records of inspection results, allowing for easy retrieval during audits or when addressing client inquiries.
- Optimized resource allocation by carefully monitoring project progress and adjusting schedules as needed.
- Conducted regular audits of subcontractor work, ensuring compliance with contract requirements while minimizing potential risks associated with their scope of services.
- Managed material testing and analysis, ensuring compliance with industry standards and project specifications.
- Supervised and operated automated quality metric systems, control valves and pumps utilized in bulk fuel to the Department of Defense and external clients.
- Attained the highest client service ratings; earned 100% marks in all categories communication skills, listening skills, problem resolution and politeness.
- Led and documented quality control, preventative maintenance and standard operation procedures assessments.
- Prepared and submitted corrective action reports; documented work orders.
- Documented, reviewed, and briefed quality metrics used to evaluate the performance of operational systems to decision makers and external auditors.
- Calculated algorithms for over 500 million USD of DLA fuel inventory using programs.
Education
Bachelor of Science - Business Administration And Management
Walden University
Minneapolis, MN02-2018
Skills
- Internal audits
- Continuous improvement
- Quality assurance management
- Document control
- Quality testing
- Audit coordination
- Attention to detail
- Policy reinforcement
- Quality systems
Timeline
Quality Assurance Manager
ABM - Facility Services
01.2020 - Current
Quality Control Inspector
TSAY Corporation
06.2018 - 01.2020
Supervisory Control and Data Acquisition (SCADA)
LB&B Associates
09.1999 - 03.2018
Bachelor of Science - Business Administration And Management
Walden University
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