Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
AdministrativeAssistant

Luis Zazueta

SAHUARITA

Summary

Dynamic Branch Manager at Granite Granite Inc. with a proven track record in enhancing customer satisfaction and driving revenue growth. Skilled in sales management and client relationship management, I consistently exceeded targets through effective strategies and a strong work ethic. Proficient in 2020 Design, I foster team collaboration to achieve operational excellence.

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Branch Manager

Granite Granite Inc.
01.2018 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • fork lift experience
  • Granite and Quarts Slabs of more than 2k pounds lifting and moving .
  • loading and unloading granite slabs.
  • Recognition of all the granite material
  • 2020 design knowledge
  • SPS Systems for sales and inventory

Driver /Warehouse Material Handler

Battery Systems
02.2015 - 12.2017
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Assisted in training new employees on proper material handling procedures, ensuring consistent high-quality performance.
  • Improved inventory management through accurate data entry and organization of materials in the warehouse.
  • Conducted regular inventory counts, identifying discrepancies and maintaining accurate records.
  • Reduced order fulfillment times by efficiently picking and packing items for shipment.
  • Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
  • Utilized warehouse management software to track inventory levels and generate reports for management, supporting strategic decision-making.
  • Adhered to safety guidelines and regulations to reduce risk of damage or injury.
  • Worked closely with teammates to coordinate tasks and support safety.
  • Recorded information, product shortages and discrepancies to maintain database accuracy.
  • Tracked outgoing and incoming shipments of materials, updating inventory frequently.

Sales Manager

ZAZUETAS AUTO SALES
03.2003 - 08.2008
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.

Machine Operator

Pepsi Co. Bottling Group
02.2000 - 10.2001
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Quickly shut down equipment in emergency situations following protocols.

Maintenance Supervisor

Pilot Travel Centers
03.1999 - 11.2000
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised 5 employees and scheduled shifts.
  • Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
  • Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
  • Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.

Education

Accounting And Finance

Instituto Tecnologico De Nogales
Nogales Son.

Engineering Computers & Electronics - Engineering Computers And Electronics

ITT Technical Institute
Tucson, AZ

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Attention to detail
  • Client relationship management
  • Team player
  • Cash handling
  • Sales management
  • Public speaking
  • Proficient in 2020 Design and SPS Systems
  • Marketing

Accomplishments

  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
  • Grew new accounts 80% in only 1 month

Certification

  • CPA - Certified Public Accountant

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Branch Manager

Granite Granite Inc.
01.2018 - Current

Driver /Warehouse Material Handler

Battery Systems
02.2015 - 12.2017

Sales Manager

ZAZUETAS AUTO SALES
03.2003 - 08.2008

Machine Operator

Pepsi Co. Bottling Group
02.2000 - 10.2001

Maintenance Supervisor

Pilot Travel Centers
03.1999 - 11.2000

Accounting And Finance

Instituto Tecnologico De Nogales

Engineering Computers & Electronics - Engineering Computers And Electronics

ITT Technical Institute

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Luis Zazueta