Luis Zepeda

• Responsible for Insourcing Citi operational functions hiring-building-training from zero to a 100 + members resulting in a 32 % reduction in operational cost initially a year to a 39 % sustained after 4 years with additional consolidation of functions and efficiencies
• Established a Global Team across 4 Command Centers for Mainframe Support during the Pandemic challenging times successfully to support EMEA-ASPAC-NAM-LATAM regions across the Globe from a single site vendor service remotely to a Geo diverse operation with Citi personnel drastically reducing the risk and establishing stability and high availability all remotely across the Globe
• Manage a team of SMEs working 24/7/365 in a “Follow the Sun Operating Model” reducing high impact disruptions from 100+ MIMs a year to almost non existing.
• Developed as In-sourcing took place a balance diverse work force with experience and new generation skills, including long term strategy for workforce
• Providing high levels of availability with expertise on TTR and problem resolution from multi hours high impact to automated self healing actions resulting in avoidance of millions of financial impacts and large customers service impacts/disruptions
• Facilitating quickest path time to repair reducing the major Incidents by aggressively adopting automation via pattern and observability best practices
• Acting as first touch to maintain highest operational availability for Core business operations in our Mainframe Z, Tandem Unisys and I/Series Platforms.
• Developed the next generation of SMEs and Advanced Support/Operations and SRE (Site Reliability Engineers) for Mainframe Z/Series Linux One) experts for the highest availability and operational excellence.
• Relentless focus to serve our customers in the highest up/time with impeccable Observability and change execution.
• Managed a Geographical Dispersed Command Center Team ( 4-way split model operating in 4 Command Centers servicing 12 Data Centers 24/7/365
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced and complex operating environments.
• Skilled at working with the business units adding value to maintain Infrastructure availability to the highest levels focus on customer service.
• Proven ability to identify large patterns of availability improvements resulting in multimillion dollar impact avoidance and saving financial and reputational impacts at large scale specially with large corporate customers.

• Served as Chief Enterprise Infrastructure Architect lead driving strategy for global development and capacity as a service, workload placement, and datacenter landscape strategy cloud transformation worldwide.
• Effective compute deployment for enterprise Cloud adoption. Global Enterprise Compute Platform Strategy and Architecture, Enterprise Innovation and Transformation for new and future workloads. Strategic Partnerships for Platform integration and Services across Compute platforms. Fit for Business Purpose next generation of Global Compute Architecture. Enterprise transformation to Cloud Services. Business Continuity and Continuous Availability strategy for the next generation of Resiliency. Core Data-Center, collocations, On-Off Premise cloud strategy, target technology for digital transformation.
  Cloud Transformation Strategy. Virtualization initiatives. Ubiquitous computing. Data-center transformation. Rapid Modular Compute clusters/containers deployment Strategy.
  Global compute transformation for "Retail of the Future". Global Critical Facilities and Data-Center Strategy for next generation of availability and recovery away from the former DR concepts.

Technology Consulting Firm dedicated to providing SME expertise in the following areas:

Hardware Software Configuration for High Availability
Disaster Recovery/Business Continuity
Complex Parallel Sysplex Infrastructures
Stress Testing , Benchmarks, for High Volume Transaction configurations. Capacity Planning.
Mainframe Architecture Solutioning on Z/Server Platforms
Process Improvement and Service Delivery Optimization,ITL V3
Data Center Migrations-Consolidations, Storage Solutions, Advance Replication
Data Center TCO and Cost optimization

• Delivered solutions to major clients in financial sector for high availability, security compliance, and disaster recovery/business continuity projects.
• Providing expertise to Largest Financial Institutions Data Centers leading to data protection and regulation compliance for sensitive information being exchanged in the Financial Network.
  Data exchange encryption and optimization across all platforms from Z/Series to i/Series and distributed environments.
  Focus on Data Center Total Cost of ownership and process optimization for data encryption and data compression providing customers innovative options to achieve significant processing savings utilizing our Core Products across all platforms.

• Led and engineered building and migration to strategic data-centers.
• Technical leadership roles in 4 of of the largests technology Insourcing events, Responsible for providing technical leadership to the largest Credit Card Insourcing in the financial sector, Responsible for technology architecture and deployment of multiple datacenter consolidations, design of the Mainframe Configurations for the largest and newest strategic data-centers
  Business Aligned Architect to one of the five largest business units internal to the Bank (Credit Card Services).
  Providing technology vision, strategic planning, technology roadmaps, technology solutioning, support for major and complex technology initiatives.

• Provided technical leadership for the development of internal technology teams.
  Developed and trained teams on process, software deployment, infrastructure management, and quality deployments
• Delivered technical leadership for Bank One in sourcing from IBM, resulting in timely establishment of fully trained and operating technical team.

• Consulted and provided expertise to financial, health, retail, energy, insurance, and government sectors.
• Worldwide Consulting for Financial, Retail, Insurance, Airlines, Health, Utility (Energy,Oil) ,for high profile , large customers on Mainframe High Availabilty, Data-Storage replication, Advanced Disaster Recovery and BC, SME on Parallel Sysplex Hardware and Software configurations, Automation, Performance, Recovery, Security and Regulatory Risk Compliance.
  Senior Trainer for Z/Series and Large configurations for customers and Senior Architects and Engineers internal to IBM.