Luis Zubia

• Helped patients with basic questions about their medications both in person and via phone.
• Helped Patients refill medications both in person and via phone.
• Gave patients their medications once ready both in person and via delivery
• Routed patients to other members of the pharmacy in specific situations.
• Accurately logged and recorded patient insurance and personal information into personalized profiles.
• Learned basic drug/ medication information to better help patients and their needs.

• Responded to customer inquiries via phone, email or in person in a professional manner.
• Maintained confidential records relating to personal matters.
• Resolved customer inquiries and complaints with timeliness and professionalism.
• Delivered quality customer service to staff and customers.
• Purchased office supplies and equipment to replenish inventory.
• Processed payrolls on a biweekly basis using accounting software.
• Fostered relationships with vendors to expedite orders, repairs and maintenance.
• Monitored inventory levels and placed orders when needed.
• Coordinated with vendors to purchase necessary supplies in a timely manner.
• Developed and implemented office procedures to improve efficiency.
• Developed and monitored office budgets and processed payroll.
• Led meetings, keeping staff informed of changes or new requirements in

policies and procedures.

• Resolved conflicts between staff members through mediation or other methods.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality service

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Maintained cleanliness of the checkout area by cleaning counters, shelves and

windows.

• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning..
• Built and maintained positive working relationships with co-workers.
• Provided excellent customer service by greeting customers and offering assistance.
• Accurately processed customer payments using cash, credit cards, and checks.
• Managed large amounts of cash accurately during busy hours in a fast paced environment.