Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luisa

Cleveland ,TX

Summary

Dynamic and results-driven professional with a strong background in hospitality, having excelled at Cleveland Emergency Hospital. Proven expertise in staff training and inventory control, enhancing kitchen efficiency and reducing waste. Committed to delivering exceptional customer service while maintaining health and safety compliance in fast-paced environments. Fluent in English, fostering effective communication.

Overview

28
28
years of professional experience

Work History

Housekeeper

Cleveland Emergency Hospital
08.2012 - 04.2025
  • Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
  • Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
  • Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
  • Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
  • Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Proactively addressed maintenance issues with kitchen equipment, ensuring minimal downtime and uninterrupted operations.
  • Continuously evaluated staff performance levels through regular assessments, identifying areas for improvement and providing targeted coaching.
  • Managed food orders efficiently by coordinating with suppliers for timely deliveries while minimizing costs.
  • Implemented effective time-management strategies within the kitchen team, enabling smoother meal preparation during peak hours.
  • Exceeded health inspection standards consistently by maintaining a stringent focus on cleanliness and sanitation practices throughout the kitchen space.
  • Optimized kitchen workflow by assigning tasks based on employees'' strengths and abilities, maximizing productivity.
  • Increased customer satisfaction by addressing complaints promptly and making necessary improvements to menu items and service.
  • Cultivated a positive work atmosphere through open communication channels between staff members, promoting teamwork and cooperation among colleagues.
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Kept abreast of industry trends in order to incorporate fresh ideas into menu planning, ensuring an exciting dining experience for customers.
  • Identified areas for cost reduction in ingredient sourcing without sacrificing quality or flavor profiles of dishes served.
  • Spearheaded efforts to enhance the dining experience for guests by collaborating closely with front-of-house staff to address service-related concerns.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Served consistent portions following recipes and control standards.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.

Cook Supervisor

Burger King
10.1997 - 05.2012
  • Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
  • Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
  • Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
  • Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
  • Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Proactively addressed maintenance issues with kitchen equipment, ensuring minimal downtime and uninterrupted operations.
  • Continuously evaluated staff performance levels through regular assessments, identifying areas for improvement and providing targeted coaching.
  • Managed food orders efficiently by coordinating with suppliers for timely deliveries while minimizing costs.
  • Implemented effective time-management strategies within the kitchen team, enabling smoother meal preparation during peak hours.
  • Exceeded health inspection standards consistently by maintaining a stringent focus on cleanliness and sanitation practices throughout the kitchen space.
  • Optimized kitchen workflow by assigning tasks based on employees'' strengths and abilities, maximizing productivity.
  • Increased customer satisfaction by addressing complaints promptly and making necessary improvements to menu items and service.
  • Cultivated a positive work atmosphere through open communication channels between staff members, promoting teamwork and cooperation among colleagues.
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Kept abreast of industry trends in order to incorporate fresh ideas into menu planning, ensuring an exciting dining experience for customers.
  • Identified areas for cost reduction in ingredient sourcing without sacrificing quality or flavor profiles of dishes served.
  • Spearheaded efforts to enhance the dining experience for guests by collaborating closely with front-of-house staff to address service-related concerns.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Served consistent portions following recipes and control standards.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.

Education

Bachelor - Social Work

Conalep
Monterrey NL
05.1987

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Cleaning techniques
  • Health and safety compliance
  • Kitchen cleaning
  • Residential cleaning
  • Hospitality background
  • Customer service-focused
  • Excellent oral and written communication
  • Deep cleaning expertise
  • Interior and exterior cleaning
  • FLUENT IN LANGUAGE
  • Staff training
  • Childcare support
  • Inventory control
  • Multitasking and organization
  • Product knowledge
  • English language fluency
  • Commercial and residential cleaning

Languages

English
Native or Bilingual

Timeline

Housekeeper

Cleveland Emergency Hospital
08.2012 - 04.2025

Cook Supervisor

Burger King
10.1997 - 05.2012

Bachelor - Social Work

Conalep

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