Summary
Overview
Work History
Education
Skills
Timeline
Generic
Luisa A Continelli

Luisa A Continelli

Team Lead | Senior Client Success Manager Latin America
New York,NY

Summary

Customer Success role & Marketing and Communication – BA Degree in Marketing & Advertising, Trilingual, passionate about travel and connecting with people. and more than 10 years of experience in multinational companies, experienced managing a portfolio of customers, developing and driving strategies to maximize retention in a customer-facing role, with significant accomplishments and achievements in the fields; Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic. Very organized and reliable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Team Lead | Senior Customer Success Manager

Statista Inc.
New York, NY
08.2022 - Current
  • Lead, coach and empower the customer success team to be successful in their roles, assisting other CSMs with executing growth and optimization strategies for our customers, and for a career development and performance management.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Customer Success Retention & Growth Manager

Statista Inc.
New York, NY
05.2021 - 07.2022
  • Manage the Latin America book of clients – Enterprise, Strategic, Academic), alongside the sales team;
  • Established strong relationships with key customers, resulting in increased customer loyalty and growth.
  • Responsible for delivering and communicating ROI for your clients, throughout the customer lifecycle;
  • Collaborated with sales and product teams to address customer success objectives.
  • Educate and engage customers on the value they can generate from the platform, and how to create relationship-driven programs via thorough on-boarding and ongoing engagement at scale, including training, consulting and regular communication (in English, Spanish and Portuguese
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Become a trusted partner to customers in maximizing the benefits of their investment with the company;
  • Regular user of Salesforce Ticket, CRM tool & Yesware for campaigns and optimization and automation tasks.

Marketing Coordinator

Best Day Travel Group
Sao Paulo, Brazil
10.2016 - 09.2018
  • Implementation and coordination of the marketing department in Brazil, managing budget priorities, media plans, communication strategy, promotional materials, POS materials and merchandising and inventory materials;
  • Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
  • Managed workflow between staff, coordinating documents and creative material distribution.
  • Created and managed marketing budgets to monitor expenditures, control costs and increase ROI.
  • Used online and offline marketing to generate leads, increase visibility and drive sales growth.
  • Executed trade shows for client partnerships on time and within budget around the country, managing event's logistics and operations.

Education

BBA - Communication And Marketing

Mackenzie University
Brazil
08.2009 - 06.2013

Skills

Customer Relations

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Timeline

Team Lead | Senior Customer Success Manager

Statista Inc.
08.2022 - Current

Customer Success Retention & Growth Manager

Statista Inc.
05.2021 - 07.2022

Marketing Coordinator

Best Day Travel Group
10.2016 - 09.2018

BBA - Communication And Marketing

Mackenzie University
08.2009 - 06.2013
Luisa A ContinelliTeam Lead | Senior Client Success Manager Latin America