Luisa J Acosta
Nashua
Summary
Posses an extensive experience in resolving customer inquiries and ensuring high levels of client satisfaction. Proficient in handling complex issues, consistently improving service processes. Demonstrated strong communication and problem-solving skills in fast-paced environments.
Customer service professional with proven track record in delivering exceptional client support and resolving issues effectively. Known for strong teamwork and achieving high customer satisfaction rates. Reliable, adaptable, and skilled in conflict resolution and process optimization.
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Committed to ensuring customer satisfaction by providing great service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Sr. Customer Service Agent
World Wide Tech Services
06.2015 - 09.2024
- Assisted technicians with updating, opening and closing tickets.
- Escalated clients/customers issues via emails.
- Reduced customer complaints by promptly identifying problems and implementing effective solutions.
- Enhanced customer satisfaction by efficiently resolving complex issues and addressing concerns.
Customer Service Agent Assistant
UNO
10.2014 - 12.2015
- Handled incoming calls for 3 different online stores.
- Efficiently processed orders in a fast-paced retail environment.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Processed customer transactions accurately, ensuring a seamless checkout experience.
- Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Handled customer complaints and issues with empathy and efficiency, restoring customer satisfaction.
Education
High School Diploma -
Lincoln High School
Yonkers, NY06-2007
Skills
- Complaint handling
- Payment processing
- Order fulfillment
- Customer support
- Returns and exchanges
- Call center experience
- Organizational skills
- De-escalation techniques
- Credit card processing
- Escalation management
- Teamwork and collaboration
- Problem-solving
- Staff training
- Phone etiquette
Languages
Spanish
Native or Bilingual
Timeline
Sr. Customer Service Agent
World Wide Tech Services
06.2015 - 09.2024
Customer Service Agent Assistant
UNO
10.2014 - 12.2015
High School Diploma -
Lincoln High School
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