Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Luisa Aleman

Manager retail
MIAMI,FL

Summary

Dynamic professional with extensive experience in customer service and operations management, notably as a Store Manager at Ace Hardware. Recognized for exceptional problem resolution and flexibility, consistently enhancing customer satisfaction. Proficient in Microsoft Excel and adept at appointment scheduling, ensuring efficient workflow and high-quality service delivery.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Uber Partner

Uber
01.2024 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.

Patient Coordinador

Premium Health Care
03.2023 - 04.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments. Call center,

Front Desk Coordinador

Agency Staff / Contracts
04.2022 - 02.2023
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed sign-in and security procedures by issuing badges, updating logs, and controlling access.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Service Representative

Agency Dl.int/ Sixt Rental Car
03.2021 - 03.2022
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.

Covid

Pandemic - Out Work
01.2019 - 02.2021

Store Manager

Ace Hardware
06.2017 - 12.2018
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Store Manager

Public Storage
03.2014 - 05.2017
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Open/close store
  • maintain services
  • sales
  • Inspections units/locks checks.
  • collection
  • Improved safety procedures to create safe working conditions for workers.

Sales Associate

BrandsMart USA
04.2011 - 01.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Pax Agent Vision Airlines

MIA International Airport
02.2009 - 02.2011
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Provided passengers with accurate flight information, minimizing confusion and delays at the airport.
  • Maintained strict adherence to safety protocols, creating a secure environment for travelers.
  • Facilitated effective communication between ground crew members during aircraft turnaround times, ensuring all tasks were completed promptly . prepare jetways operation to departure/arrive inspect passengers documentations.

Store Manager

Payless Shoes
08.2002 - 01.2009
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

Education

Graduate Certificate - Real Estate/Sales

Gold Coast
Miami, FL
08-2023

Certifícate - Custumer Services

Mia International School
Miami, FL
08-2022

Radio And Television Broadcasting

City College Ft. Lauderdale
Broward County
01-2002

High School Diploma -

Hialeah-Miami Lakes
Miami, FL
06-1994

Skills

  • Flexibility
  • Punctuality
  • Cleanliness
  • Situational awareness
  • Customer service
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Call center operations
  • Paperwork processing
  • Appointment scheduling
  • Staff training
  • Coordination
  • Order fulfillment
  • Store maintenance
  • Sales closing
  • Key holder experience
  • Delivery scheduling
  • Warehousing functions
  • Receiving support
  • Travel planning
  • Route management

Certification

  • Customer Services, MIA INT.AIRPORT -
  • Gold Coast university

Pre-Lic Real Estate


Manager Retail / Sales

Certificated: Albertson

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Uber Partner

Uber
01.2024 - Current

Patient Coordinador

Premium Health Care
03.2023 - 04.2024

Front Desk Coordinador

Agency Staff / Contracts
04.2022 - 02.2023

Customer Service Representative

Agency Dl.int/ Sixt Rental Car
03.2021 - 03.2022

Covid

Pandemic - Out Work
01.2019 - 02.2021

Store Manager

Ace Hardware
06.2017 - 12.2018

Store Manager

Public Storage
03.2014 - 05.2017

Sales Associate

BrandsMart USA
04.2011 - 01.2014

Pax Agent Vision Airlines

MIA International Airport
02.2009 - 02.2011

Store Manager

Payless Shoes
08.2002 - 01.2009

Graduate Certificate - Real Estate/Sales

Gold Coast

Certifícate - Custumer Services

Mia International School

Radio And Television Broadcasting

City College Ft. Lauderdale

High School Diploma -

Hialeah-Miami Lakes

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Luisa AlemanManager retail