LUISA ALFONSO
Baltimore,USA
Summary
Bilingual Business Administration graduate with practical experience in administrative support, customer service, and data processing. Proficient in managing sensitive information and resolving inquiries in diverse environments. Strong interest in human resources, focusing on employee relations and compliance, with a commitment to enhancing HR operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Founder & Face Painting Artist
Self-employed
Baltimore, USA
01.2024 - Current
- Launched and operated a face painting business for local events, parties, and community gatherings.
- Created pricing based on market trends and customer feedback.
- Built and maintain an Instagram portfolio that helped increase inquiries and contributed to 45% customer growth in one year.
- Designed and distributed promotional materials, boosting brand visibility.
- Ensure customer satisfaction through personalized service and reliable supply management.
Au Pair
Au Pair In America
Ellicott City, USA
10.2021 - 10.2023
- Company Overview: Cultural exchange program
- Developed strong cultural adaptability and interpersonal skills in a bilingual household
- Managed daily schedules, activities, and educational support for children
- Strengthened communication skills through continuous English immersion
- Cultural exchange program
- Supervised daily activities and routines for multiple children in a family setting.
- Communicated regularly with parents to update on children's progress and needs.
HR Human Resources Assistant
Circulo de Viajes Universal S.A.S
Bogotá, Colombia
10.2019 - 01.2022
- Assisted in recruitment processes by scheduling interviews and coordinating with candidates.
- Supported onboarding activities for new hires, ensuring a smooth integration process.
- Responded to employee inquiries regarding policies, procedures, and benefits promptly.
- Organized company events and activities to promote employee engagement and morale.
- Posted job announcements and pre-screened applicants to candidates for available positions.
Administrative Services Associate
LINIO COLOMBIA
, Colombia
02.2021 - 08.2021
- Managed and resolved PQRS (Petitions, Complaints, Claims, and Suggestions) cases by coordinating with internal departments such as Commercial, Shipping, and Vendor Relations to ensure complete, and timely resolution.
- Maintained filing systems to ensure easy access to documents.
- Assisted in preparing reports and presentations for team meetings.
- Processed incoming correspondence and routed to appropriate departments.
Education
English as a Second Language (ESL) Program -
Howard Community College
Columbia, Maryland, USA05.2024
Bachelor's Degree - Business Administration
Politécnico Grancolombiano
Bogotá, Colombia09.2022
Skills
- Microsoft Office Suite and Google Workspace
- Internet research tools
- Data analysis
- Written and verbal communication
- Attention to detail
- Willingness to learn
- Customer service orientation
- Team collaboration
- Independent work capability
- Human resources management
- Social media marketing strategies
- Brand development and management
- Customer relationship management
Websites
Languages
- Spanish, Native
- English, Advanced
Areas Of Interest
- Human Resources (compensation, employee relations, compliance)
- Digital Marketing
- Business Operations
Languages
English
Professional
Spanish
Full Professional
Certification
- SENA Bogotá, Colombia | 2020
- Coursework: Labor Relations, Compensation & Benefits, Performance Management, Employment Law, Training & Development
References
References available upon request.
Timeline
Founder & Face Painting Artist
Self-employed
01.2024 - Current
Au Pair
Au Pair In America
10.2021 - 10.2023
Administrative Services Associate
LINIO COLOMBIA
02.2021 - 08.2021
HR Human Resources Assistant
Circulo de Viajes Universal S.A.S
10.2019 - 01.2022
English as a Second Language (ESL) Program -
Howard Community College
Bachelor's Degree - Business Administration
Politécnico Grancolombiano
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