Luisa Alvarado
Richmond,CA
Summary
Dynamic Front Office Manager at Four Points by Sheraton San Rafael, skilled in customer relations and operations management. Successfully optimized workflow, ensuring accurate billing and enhancing guest satisfaction. Recognized for creating efficient staff schedules and resolving complaints, fostering a welcoming environment that contributed to repeat business.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Four Points by Sheraton San Rafael
03.2024 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Front Office Associate
Four Points by Sheraton San Francisco Bay Bridge
04.2021 - 02.2024
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
Production Line Leader
Hello Fresh Factory
03.2020 - 03.2021
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Prioritized employee safety to reduce incidents.
Cook Shift Leader
Courtyard by Marriott Richmond Berkeley
06.2019 - 03.2020
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
Housekeeper
Courtyard by Marriott Richmond Berkeley
11.2017 - 05.2019
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Education
Associate of Business Administration - Business Administration
Contra Costa College
San Pablo, CA06-2023
CNA - Health And Wellness
Contra Costa College
San Pablo, CA05-2021
Engineering of Systems - Engineering of Systems
Universidad Mariano Galvez
Guatemala 11-2016
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Operations management
- Hospitality services
- Administrative support
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Office Manager
Four Points by Sheraton San Rafael
03.2024 - Current
Front Office Associate
Four Points by Sheraton San Francisco Bay Bridge
04.2021 - 02.2024
Production Line Leader
Hello Fresh Factory
03.2020 - 03.2021
Cook Shift Leader
Courtyard by Marriott Richmond Berkeley
06.2019 - 03.2020
Housekeeper
Courtyard by Marriott Richmond Berkeley
11.2017 - 05.2019
Associate of Business Administration - Business Administration
Contra Costa College
CNA - Health And Wellness
Contra Costa College
Engineering of Systems - Engineering of Systems
Universidad Mariano Galvez
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