Luisa Amaya
Oregon City,OR
Summary
Reliable employee seeking Branch Office Administrator position. Offering excellent communication and good judgment. A talented manager with expert team leadership, planning and organizational skills built during my successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Barista/Shop Manager
Cowboy Coffee
09.2020 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Trained team members to successfully to meet our business goals.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Developed and maintained relationships with customers and suppliers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Cashier/Stocker
Cutter's Hi-School Pharmacy
12.2018 - 09.2020
- Greeted customers and directed to requested products.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise throughout the store.
- Checked identification for proof-of-age for alcohol sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Country Christian School
Molalla, OR06.2019
Skills
- Customer Loyalty
- Customer Experience Enhancement
- Sales Promotion
- Department Oversight
- Employee Training
- Business Leadership
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Maintaining Clean Work Areas
- Constructive Feedback
Timeline
Barista/Shop Manager
Cowboy Coffee
09.2020 - Current
Cashier/Stocker
Cutter's Hi-School Pharmacy
12.2018 - 09.2020
High School Diploma -
Country Christian School
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