Luisa Amparan
Sacramento,CA
Summary
Enthusiastic and hard-working individual with a winning attitude and good goals. Focused on setting high expectations, raising service and standards for excellent customer service.
HR professional with strong history in personnel management and talent acquisition. Known for delivering impactful solutions in employee relations and organizational development. Reliable team collaborator with knack for adapting to dynamic environments. Skilled in conflict resolution and process enhancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Navy Personnel Specialist
US Navy Reserves
12.2020 - Current
- Managed payroll processing for company employees, ensuring timely payments and accurate deductions.
- Maintained up-to-date knowledge of employment laws, ensuring company-wide compliance with applicable regulations affecting HR operations.
- Streamlined personnel record-keeping processes, resulting in improved efficiency and data accuracy.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Designed and implemented internal training for supervisors and other personnel.
- Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
Medical Administrative Assistant
Mt West Family Health Center
05.2019 - 05.2020
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Customer service representative
Hgs
08.2018 - 05.2019
- Company Overview: Customer service representative with Cigna health-spring
- Answering calls with timely manner to provide customer service to fulfill customer concerns
- Performed customers' individual health care needs through personal attention, wellness and preventive care
- Customer service representative with Cigna health-spring
Server
Teppanyaki Buffet and Grill
03.2018 - 06.2018
- Performed serving and hosting duties with guests
- Regularly checked up on guests to ensure satisfaction
- Routinely cleaned tables and surrounding areas
Restaurant Manager
Jv's Pizza
04.2015 - 03.2018
- Guide employees to be better suited to work in a stressful environment
- In charge of income and maintenance
- Performed inventory on a weekly basis
- In charge of opening and closing business
Education
Associate of Applied Science - Social Work
El Paso Community College
El Paso, Texas05-2027
High School Diploma -
El Dorado High School
El Paso, Texas01.2016
Skills
- Revenue Generation
- Experience in financial oversight and handling
- Inventory control
- Talent developer and training
- Proficient in teamwork and organization skills
- Resourceful problem solver
- Wages and salary
- Problem-solving
- Time management
- Teamwork and collaboration
- Reliability
- Leadership development
- Customer relationship management
- Professionalism
Accomplishments
- Achieved a high passing grade for the entire command by completing 12 Travel and Personnel program binders to include reviewing 55 instructions, tracking required trainings for nine personnel, and ensuring all key supporting documents are readily available with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of four staff members.
- Increased office productivity 94% by implementing numerous process improvements.
- Earned "Reserve Sailor of the Year" in 2023-2024.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Responded to over 30 customer inquiries each day.
- Assisted management with the training of three new staff members.
- Recognized by customers and other Command Pay/ Personnels for expedient and effective service.
Volunteer Work And Clubs
- Toys for Tots, Volunteer, 2016
- Adopt a Highway, Volunteer, 2014
- TAFE Participation, Participant, 2014-2016, Coordinated objectives for teachers to teach students new material, Maintained computer hardware and software applications inventory
Certification
- Certified CPPA (Command Pay/ Personnel Assistant), (US Navy/ US Navy Reserves) - [18Jan2022-Until Now]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Navy Personnel Specialist
US Navy Reserves
12.2020 - Current
Medical Administrative Assistant
Mt West Family Health Center
05.2019 - 05.2020
Customer service representative
Hgs
08.2018 - 05.2019
Server
Teppanyaki Buffet and Grill
03.2018 - 06.2018
Restaurant Manager
Jv's Pizza
04.2015 - 03.2018
Associate of Applied Science - Social Work
El Paso Community College
High School Diploma -
El Dorado High School
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