Luisa Arevalo
Manvel,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
COIT Cleaning and Restoration
09.2021 - Current
- Assisting current/potential customers in scheduling estimates by phone or via chat
- Sell additional products and services
- Maintaining KPI per day
- Resolving customer concerns to satisfaction of company
- Demonstrates professional knowledge of all company products and services
- Correspondence with customers and employees by email, virtual and live chat
- Follows established polices
- Providing prompt and professional service to customers
- Maintaining existing customers and accounts
- Work remotely and independently.
Houston Apartment Association
09.2002 - 05.2017
- Delivered exceptional account service to strengthen customer loyalty
- Strong performer and trainee in coordinating onsite web training for clients
- Researched discrepancies and verification for residents/clients
- Handled all resident dispute re-investigations; update consumer records as needed
- Uphold consumer information privacy guidelines
- Assisted clients with online troubleshooting
- Managing and developing internal/external client relationships
- Account management through IMIS15
- Building new business; Sales/Marketing; onsite property visits in educating
- Administration tasks; maintain organization of work area
- Participated and assisted with meeting/events
- Building new business; Sales/Marketing; onsite property visits in educating what service has to offer.
Education
Associate of Business Administration - Business Administration And Management
San Jacinto College District
Pasadena, TXSkills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Scheduling
- Product Knowledge
- Live chat support
- Account Management
- Call Center Operations
- Professional telephone demeanor
- Computer Skills
- Data Entry
- Office Administration
Personal Information
Title: Account Management/Office Administrator
Certification
- CAP - Certified Administrative Professional
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
COIT Cleaning and Restoration
09.2021 - Current
Houston Apartment Association
09.2002 - 05.2017
Associate of Business Administration - Business Administration And Management
San Jacinto College District