Luisa Belli
Enfield,CT
Summary
An enthusiastic professional individual who is seeking a new challenging career after many years of being in management. I am a hardworking individual who strives to achieve the best in all areas, and I am always eager to learn new skills and advance my career.
Overview
24
24
years of professional experience
Work History
OFFICE, STORE MANAGER
FEDEX
01.2022 - Current
- Successfully leads the store business center hands on by focusing on creating a consistent and positive experience by demonstrating consultative leadership with my team
- Increased Sales by 25% since 2022
- Increased Customer Survey reviews by 30%
- Exceeded Pack & Growth monthly quota each month
- Moved up on the Company KPI scorecard from 60 to 8th out of 304 Stores
- Responsible for all team members and business operations, monitoring and facilitating all retail production and retail processes, pick-up and delivery, shipping and quality control processes
- Exudes Role-Model leadership to ensure team members are following the Purple-Promise Service by being: professional, friendly and providing operational excellence
- Coaching and developing my team to understand FEDEX values, ensure they have the tools and information needed to support company goals and perform their job, at the same time driving sales for success
- Ensure all Direct Reports are completed on time, such as daily sales recaps, bank deposits, inventory reports and A/R
- Demonstrated the understanding of financial concepts, ability to prepare and control budget and to drive bottom line performance and profitability
- Complies with, and enforces FedEx Office policies and procedures
- Maximized the process for customer flow in the store business center to improve service experience; ensuring customers needs are met quickly and quality products are delivered
- Be creative with solutions to problem solve any issues, engages with customers
- Responsible for providing regularly structured feedback with team members on daily/weekly/monthly basis to go over goals,performance, key performance metrics, customer issues and company initiatives
- Administered all staffing coordination: recruiting, interviewing, reference checking, background checks, drug screening, orientation, training
- Consolidated all scheduling, payroll, evaluations, benefits, vacation time, sick time, medical leave and proper termination protocol
- Self Motivated, capable of working effectively on a team or independently with Strong Communication and written skills
- Superior organization and time management skills -Able to stand for long periods of time, able to lift 50+ pounds, able to bend and twist at the knees
- Attended Human Resource Seminars for:
- Coaching Skills for Managers
- Diversity and Respect in the workplace
- Sexual Harassment
OFFICE, ASSISTANT STORE MANAGER
FEDEX
01.2016 - 01.2022
- Was promoted to Store Manager 2022
- Managed the Store Center in the absence of the manager
- Acted as a TASK Manager in the absence of other Store Managers
- Travelled to FEDEX stores in New York, Massachusetts and Connecticut to cover vacations, maternity leaves, FMLA absences
- Assisted the Store Manager in any/all daily responsibilities listed above
GENERAL MANAGER
FIVE GUYS
01.2010 - 01.2016
- Managed the daily operations of the restaurant by integrating maintenance, finance, handled HR aspects, employee personnel and daily functions to successfully achieve corporate goals
- Professionally managed all staffing coordination: recruiting, interviewing, reference checking, background checks
- Conducted new hire orientation and followed correct termination protocol if an employee had to be let go
- Professionally managed all employee payroll, evaluations, benefits, vacation time, sick time and medical leave
- Handled any issues that can occur in a restaurant such as vendor issues, equipment failure, plumbing or customer or employee complaints confidentially
- Enforced all employees to abide by all policies and procedures for all aspects of the position to promote safety and consistency as well as productivity, exceptional customer service and efficiency
- Administered weekly manager meetings to keep communication open with my assistants and shift managers to monitorgoals
- Provided daily coaching, mentoring and one-on-one meetings with each team member to provide positive feedback to all employees on their performance
- This established a healthy and fair working environment focusing oncustomer service, food quality, presentation, and atmosphere which resulted in friendly, polite, effective long term employees
- Conducted myself with role-model behavior by showing impeccable leadership skills
- This was also displayed by being a team player and helping the team members out as needed.
RESTAURANT GENERAL MANAGER
TACO BELL
01.2006 - 01.2010
ASSISTANT GENERAL MANAGER
TACO BELL
01.2004 - 01.2006
SHIFT MANAGER
TACO BELL
01.2002 - 01.2004
TEAM MEMBER
TACO BELL
01.2000 - 01.2002
Education
High School Diploma -
Amsterdam High School
Amsterdam, NY06.2000
Skills
- Staff Management
- Loss Prevention Procedures
- Multitasking and Organization
- Staff Supervision
- Employee Terminations
- Work Planning and Prioritization
- Leadership
- Time Management
- Budgeting and Cost Control
- Safety and Security Enforcement
- Profit and Loss
- Mentoring
Timeline
OFFICE, STORE MANAGER
FEDEX
01.2022 - Current
OFFICE, ASSISTANT STORE MANAGER
FEDEX
01.2016 - 01.2022
GENERAL MANAGER
FIVE GUYS
01.2010 - 01.2016
RESTAURANT GENERAL MANAGER
TACO BELL
01.2006 - 01.2010
ASSISTANT GENERAL MANAGER
TACO BELL
01.2004 - 01.2006
SHIFT MANAGER
TACO BELL
01.2002 - 01.2004
TEAM MEMBER
TACO BELL
01.2000 - 01.2002
High School Diploma -
Amsterdam High School
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