Luisa Bernardes V. Lopes
Orlando
Summary
Dynamic Senior Business Excellence Professional with Siemens, specializing in process optimization and operational excellence. Achieved R$10+ million in cost reductions through cross-functional initiatives. Proficient in Lean methodologies and data analysis, fostering a culture of continuous improvement while effectively collaborating across teams. Passionate about driving impactful change and enhancing customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
9
9
years of post-secondary education
Work History
Senior Business Excellence Professional
Siemens
Orlando
02.2024 - Current
- Serve as primary operations contact for payment portal customers; manage inquiries, support requests, and technical troubleshooting via ticketing systems.
- Lead customer onboarding process; collaborate with product and design teams to align platform updates with customer requirements.
- Develop and maintain knowledge base documentation ensuring clarity and consistency with product changes.
- Generate operational reports (transaction volumes, customer metrics) for strategic decision-making.
- Map AS-IS/TO-BE processes for Opportunity-to-Cash operations; apply Lean/Six Sigma methodologies to identify optimization opportunities.
- Serve as Business Analyst for cross-functional product development, create and manage user stories for Mendix-based internal application utilizing Jira.
- Intrapreneur Bootcamp project (16 weeks): identified business problem, developed MVP, and secured board funding for implementation.
Business And Process Analyst
Siemens
Jundiaí
03.2021 - 06.2024
- Led 20+ cross-functional improvement initiatives across all Siemens Brazil business and divisions.
- Delivered R$10+ million in cost reductions through end-to-end process optimization and operational efficiency improvements.
- Applied Process and Value Stream Mapping (VSM), root-cause analysis, and future-state design; managed projects through implementation with defined owners and milestones.
- Key projects: Onboarding Day One readiness, FX trade optimization, Mobility P2P process review, Slow/No moving inventory reduction, Hedge process optimization and digitalization.
- Supported Hoshin Kanri strategic deployment across Smart Infrastructure; aligned improvement programs with corporate strategy and measurable KPIs.
- Propagated Lean culture and continuous improvement mindset across organization.
- Participated in Siemens Talent Development Program (GBS New Horizons/23), including 150+ training hours, 4 months high profile internal project and a 2 months intercultural exchange in the Czech Republic; enhanced problem-solving capabilities and intercultural collaboration.
Operational Excellence And Lean Analyst
General Electric
São Paulo
01.2020 - 02.2021
- Led Lean adoption across Onshore Wind Latam; delivered training to 400+ employees and established sustainable continuous improvement mindset.
- Support Deployment business strategy through Hoshin Kanri translating strategic goals into improvement initiatives with measurable targets.
- Conducted end-to-end VSM for wind services operations; designed and implemented future-state processes with measurable performance targets.
- Analyzed material cost and non-quality cost drivers; achieved 8% cost savings.
- Supported 5S standardization program and conducted audits across all wind sites.
- Analyzed Customer Satisfaction Survey data; identified key drivers and translated findings into Hoshin Kanri improvement initiatives.
- Tracked improvement impact using NPS metrics.
Lean and Manufacturing Engineering Intern
General Electric
Itajubá
05.2018 - 12.2019
- Created and updated 100+ work instructions to reduce process variability and waste across reactor and capacitor production lines; improved process stability, product quality and increased safety.
- Conducted time studies (chrono-analysis) to validate and optimize production cycles; enabled improved production planning and product pricing.
- Performed monthly 5S internal audits to maintain a structured, efficient work environment.
- Actively supported R$5 million capital project for production line layout redesign and capacity expansion on the reactor line.
- Led the intern development group, organizing lectures, training sessions, and site visits to foster personal and professional growth to the interns group.
Education
Specialization - Quality and Productivity
Universidade De São Paulo / Fundação Vanzolini
São Paulo, SP 01.2021 - 12.2022
Control And Automation Engineering Bachelor's Degree -
Universidade Federal De Itajubá (UNIFEI)
Itajubá, MG 03.2013 - 12.2019
Skills
- Business process analysis
- Lean manufacturing
- Continuous improvement
- Operational excellence
- Process optimization
- Technical troubleshooting
- Project management
- Six Sigma methodology
- Data visualization and analysis
- Change management
- Effective communication
- Power BI proficiency
- Visio expertise
- Microsoft Office suite
- Jira tracking
- ServiceNow
- Employee training and coaching
- Cross-functional collaboration
- Adaptability and flexibility
Certification
- Google Project Management Professional Certificate, On going
- ISO 9001, ISO 14001, ISO 45001 Standards Interpretation, 24h, Actshare, 2021
- Electrical Safety Certification (NR10 Basic + Complementary), 80h, Inbraep, 2020
- Lean Manufacturing, 80h, Voitto, 2019
- Green Belt Six Sigma, 80h, Centro Cades, 2018
- Advanced Microsoft Excel, 15h, Sigma Treinamentos, 2017
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Danish
Limited
Spanish
Limited
Personal Information
Age: 31
Nationality: Brazilian
Affiliations
Annually Volunteer work at 'Bota Pra Fazer UNIFEI' - Itajubá - MG (2013 - 2016)
Other Experiences
1-year Rotary Youth Exchange to Denmark - Hørning - Denmark (Aug/11 - Jul/12)
Timeline
Senior Business Excellence Professional
Siemens
02.2024 - Current
Business And Process Analyst
Siemens
03.2021 - 06.2024
Specialization - Quality and Productivity
Universidade De São Paulo / Fundação Vanzolini
01.2021 - 12.2022
Operational Excellence And Lean Analyst
General Electric
01.2020 - 02.2021
Lean and Manufacturing Engineering Intern
General Electric
05.2018 - 12.2019
Control And Automation Engineering Bachelor's Degree -
Universidade Federal De Itajubá (UNIFEI)
03.2013 - 12.2019