Luisa Caldas
Davenport,FL
Summary
Dynamic and motivated professional adept at enhancing operational efficiency through strategic planning and exceptional communication skills. Recognized for meticulous attention to detail and a commitment to achieving deadlines, ensuring seamless project execution and superior customer service. Organized, with proactive attitude regarding coordination. Consistently builds upon existing skills and learns new skills while completing projects within established timeframes. Innovative Brand Team Leader known for high productivity. Excel in communication, problem-solving, and creative thinking to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Scheduling Assistant
Margaret Woodcraft INC
Minneola, Florida
12.2024 - Current
- Worked closely with management teams to create consistent standards for scheduling activities.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided financial support by preparing invoices.
- Investigated discrepancies between customer payment records and internal records.
- Reconciled discrepancies in invoices, payments, credits. between customers' records and internal records.
- Added new material to file records or created new records.
- Processed incoming mail, sorted items into appropriate categories, and distributed accordingly.
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
- Implemented organizational performance initiatives, clearly communicating standards and requirements.
Delivery Driver
Independant
Florida, Florida
01.2020 - 11.2024
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Help other drivers with the navigation, organization and loaded cargo in a safe manner.
Personal Care Assistant
Individual Clients
Mulberry, FL
09.2023 - 02.2024
- Ensured accurate completion of all paperwork associated with health insurance
- Assisting with mobility, including helping the person move around the house safely.
- Engaging the elderly person in conversations and activities to provide emotional support.
- Keeping track of medical appointments and assisting with transportation to and from appointments.
- Accompanying them on walks, to appointments, or social gatherings.
- Collaborated with the development strategies for improving efficiency in the workplace.
- Compiled information from multiple sources into a single document or report format.
- Reviewed all documentation prior to submission for accuracy and completeness.
Dispatcher
Dispatchenespanol
Remote, United States
04.2022 - 07.2022
- Finding and securing loads from load boards or directly from shippers.
- Matching loads to available trucks based on capacity, route, and availability.
- Negotiating rates with brokers or shippers to maximize profitability.
- Acting as the main point of contact for drivers, providing them with pick-up and drop-off information.
- Monitoring the location and status of drivers, ensuring they follow the assigned routes and schedules.
- Assisting drivers with any issues on the road, such as breakdowns or delays.
- Confirming load details, including pick-up and delivery times, addresses, and special requirements.
- Communicating with shippers and receivers about any changes or delays in delivery schedules.
- Ensuring all necessary paperwork and documentation (e.g., bills of lading) are completed and submitted.
General Consulate Assistant
General Consulate of Colombia in Miami
Miami, FL
06.2018 - 01.2019
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Collaborated with team members to create a comprehensive social media strategy.
- Created content for website pages, blog posts, and other online platforms.
- Compiled weekly reports on customer feedback and satisfaction ratings.
- Developed presentations and organized events to promote products or services.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Proofread documents before submitting them for review.
- Contributed ideas during brainstorming sessions to generate creative solutions. Managed customer inquiries through phone calls, emails, or other forms of communication.
- Organized information from multiple sources into accessible formats for easy retrieval. Maintained accurate records of all activities performed throughout internship period. Worked with team members to promote great customer service and pleasant work environment.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Created status reports on operational activities.
- Provided on-site support during events to ensure smooth operations throughout duration of event.
- Helped clients produce brochures, publications and event-specific materials for optimum effect.
- Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere.
- Facilitated communication between various parties involved in planning process.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
Paperwork Dispatcher
Newspaper Company
Miami, FL
07.2017 - 08.2018
- Acting as the main point of contact for drivers, providing them with pick-up and drop-off information.
- Planning the most efficient route for the driver to minimize travel time and fuel costs.
- Considering road restrictions, weather conditions, and delivery deadlines when planning routes.
- Confirming load details, including pick-up and delivery times, addresses, and special requirements.
- Organization of paperwork for next day delivery route
Education
Emotional Intelligence And Positive Psychology - Human Development
Aprende Institute
Remote-Miami01-2024
Wellness Coach - Human Development
Aprende Institute
Remote-Miami01-2024
Freight Dispatching - Transport
Dispatch En Espanol
Remote-MD04-2022
Bachelor´s Degree in International Relations - Social Sciences
Jorge Tadeo Lozano University
Colombia06-2019
Skills
- Schedule management
- Database maintenance
- Invoice preparation
- Documentation accuracy
- Customer service
- Problem solving
- Attention to detail
- Communication skills
- Event planning
- Team collaboration
- Project planning
- Document preparation
- Travel arrangements
- Interpersonal relationships
- Staff coordination
- Strategic planning
- Project scheduling
- Project tracking
- Confidentiality requirements
- Critical thinking
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Scheduling Assistant
Margaret Woodcraft INC
12.2024 - Current
Personal Care Assistant
Individual Clients
09.2023 - 02.2024
Dispatcher
Dispatchenespanol
04.2022 - 07.2022
Delivery Driver
Independant
01.2020 - 11.2024
General Consulate Assistant
General Consulate of Colombia in Miami
06.2018 - 01.2019
Paperwork Dispatcher
Newspaper Company
07.2017 - 08.2018
Emotional Intelligence And Positive Psychology - Human Development
Aprende Institute
Wellness Coach - Human Development
Aprende Institute
Freight Dispatching - Transport
Dispatch En Espanol
Bachelor´s Degree in International Relations - Social Sciences
Jorge Tadeo Lozano University
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