Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Luisa Castaneda

Southaven,MS

Summary

  • Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
  • Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
  • Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

13
13
years of professional experience

Work History

Restaurant Waitress

Casa Mexicana Restaurant
Southaven, MS
04.2012 - 08.2019
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.

Cricket Sale Representative

Cricket Wireless
Horn Lake , MS
08.2018 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Created and maintained detailed database to develop promotional sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Assistant Store Manager

Cricket Wireless
Horn Lake, MS
05.2020 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Education

High School Diploma -

Southaven High School
Southaven, MS
05.2014

Skills

  • Bilingual English and Spanish
  • Strategic Selling
  • Product Sales
  • Prospecting Clients
  • Complaint resolution
  • Retail store support

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 4 staff members.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Assistant Store Manager

Cricket Wireless
05.2020 - Current

Cricket Sale Representative

Cricket Wireless
08.2018 - Current

Restaurant Waitress

Casa Mexicana Restaurant
04.2012 - 08.2019

High School Diploma -

Southaven High School

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Luisa Castaneda