Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luisa Cespedes

Canton,GA

Summary

Focused client service professional with more than 10 years of experience successfully working for organizations in the communications and food market. Courteous and cordial with a desire to take on challenges at a new company. Motivated professional offering experience in customer service. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

20
20
years of professional experience

Work History

Product Builder I, Product Builder II

Boston Scientific
01.2023 - Current
  • Responsible to build product by following processes and instructions to meet quality and build goals.
  • Applied leadership talents and problem-solving skills to maintain team efficiency workflows.
  • Daily preparation of production board identifying delays, missing people, missing products and quality of materials.

Production Associate

Chemence, Inc.
08.2022 - 12.2022
  • Primarily responsible for the production, setup of packaging equipment on production floor, and packing of various products through a variety of processes (e.g., manual packing, filling boxes, casing finished goods and the operation of various types of equipment).
  • In charge of making daily production reports, analyzing production times and downtime.
  • In charge of printing labels for the different products that are made in the factory, creating expiration batches according to the parameters of the company.
  • Work under pressure.

Corporate Client Service Consultant

Claro Communications
04.2010 - 07.2017
  • Handled relationship with VIP customers of the company to promote enduring relationships maximizing profits and guaranteeing the best service in cell phones as an indispensable tool in communication.
  • Preparation of reports based on consumption and billing, in order to guarantee coverage of the cell phone service, preventing customers from looking for other companies in the sector.
  • Development and application of loyalty strategies.
  • Interaction with the engineering areas in order to solve failures in the telephone signal guaranteeing 100% coverage in the telephone service.

Sales Representative

Alimentos Polar
05.2007 - 01.2010
  • Focused on introducing the company's products in new distribution channels such as mini-markets and neighborhood stores, exceeding sales budgets.
  • Experience in planimetric, point-of-sale display and handling of promotional activities in terms of price and volume.

Corporate Credit Advisor

Colsubsidio
12.2006 - 05.2007
  • Opening of free investment credits and credit cards to the employees of the different companies assigned.

Sales Executive

Citibank
06.2004 - 05.2005
  • Compliance with sales budgets of the bank's entire credit portfolio such as revolving loans, free investment, housing loans and credit cards.

Education

Advance English -

OHLA English School
Orlando, FL

Marketing - Marketing

University Cooperativa De Colombia
Bogota, Colombia
04.2012

Skills

  • Proactive
  • Goal-Oriented
  • Effective Customer Communication
  • Strong Work
  • Team Work
  • Friendly
  • Positive attitude

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Product Builder I, Product Builder II

Boston Scientific
01.2023 - Current

Production Associate

Chemence, Inc.
08.2022 - 12.2022

Corporate Client Service Consultant

Claro Communications
04.2010 - 07.2017

Sales Representative

Alimentos Polar
05.2007 - 01.2010

Corporate Credit Advisor

Colsubsidio
12.2006 - 05.2007

Sales Executive

Citibank
06.2004 - 05.2005

Advance English -

OHLA English School

Marketing - Marketing

University Cooperativa De Colombia

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Luisa Cespedes