Luisa Contreras
Thousand Palms,CA
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Engaging with customers has allowed me to connect with them to provide an excellent customer service experience, and has perfected my customer service skills. A customer likes to feel heard and understood, and that is something I strive to accomplish and provide at all times to give that customer a great experience.
Overview
9
9
years of professional experience
Work History
Service Manager
Renova Energy
Palm Desert, California
01.2025 - 12.2025
- Managed daily operations of service team to ensure customer satisfaction.
- Handled customer inquiries and resolved issues promptly and effectively.
- Resolved customer complaints in a timely manner.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Oversaw inventory management to maintain necessary supplies and equipment.
Customer Service Associate
Renova Energy
Palm Desert, CA
01.2024 - 12.2024
- My job duties included, but were not limited to, answering phones, scheduling, and updating our customers. I also met with customers in person to answer their questions, or provide them with the next steps for their servicing needs.
- As well as providing or printing any necessary paperwork, work orders for our service technicians, or higher-up office staff.
- Maintained an organized system for tracking customer interactions and feedback.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Sales Associate
Old Navy
Palm Desert, CA
02.2023 - 02.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
Sales Associate
Banana Republic
Palm Desert, CA
10.2022 - 02.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Assisting in back office work like counting inventory, merchandising, and floor design.
- Issued receipts, refunds, credits or change due to customers.
Sales Associate
Soma
Palm Desert, CA
10.2019 - 05.2022
- Greet customers and engage in conversation with them to get to know them, in order to provide the right product for their needs.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Behavior Technician
Specialized Psychology Solutions
Palm Springs, CA
01.2018 - 05.2022
- Work with the clients and family members to build a behavioral plan with goals that suited their lifestyle
- Master these goals through play based therapy and provide support to the family members
Phlebotomist Technician
First Steps Prenatal Care
Cathedral City, CA
05.2017 - 08.2017
- Externship of 40+ hours.
- Performed blood draws, as well as stored specimens, to appropriate temperatures, labeled them, and had them prepared for pickup.
Education
Certification in Bookkeeping -
International College
Remote10-2024
Associates - Social and behavioral studies
Moreno Valley Community College
Moreno Valley, CA06.2018
High School Diploma -
Cathedral City High School
Cathedral City, CA06.2013
Skills
- Double-entry bookkeeping
- QuickBooks
- Bilingual (Spanish: can read and write as well)
- Customer service
- Time management
- Phone etiquette
- Fast and efficient
- Teamwork
- Computer skills
- Typing
- Fast learner with technology
- Organization
- communication
- Cleanliness
- Microsoft software
- Google software
- Keyboard typing
References
References available upon request.
Timeline
Service Manager
Renova Energy
01.2025 - 12.2025
Customer Service Associate
Renova Energy
01.2024 - 12.2024
Sales Associate
Old Navy
02.2023 - 02.2024
Sales Associate
Banana Republic
10.2022 - 02.2023
Sales Associate
Soma
10.2019 - 05.2022
Behavior Technician
Specialized Psychology Solutions
01.2018 - 05.2022
Phlebotomist Technician
First Steps Prenatal Care
05.2017 - 08.2017
Certification in Bookkeeping -
International College
Associates - Social and behavioral studies
Moreno Valley Community College
High School Diploma -
Cathedral City High School