Luisa Cruz
Allentown,PA
Summary
Efficient Stower known for high productivity and ability to complete tasks swiftly. Possess specialized skills in inventory management, spatial organization, and time management. Excel in communication, teamwork, and adaptability, ensuring smooth operations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Stower
Amazon
Bethlehem, Pennsylvania
10.2024 - 03.2025
- Received and sorted inbound inventory accurately and efficiently.
- Classified defects from finished orders for record tracking and statistics.
- Worked flexible hours, including weekends and holidays, to meet warehouse demands.
Package Handler
FedexGround
Northampton, Pennsylvania
07.2023 - 01.2025
- Complied with federal, state, and company regulations regarding package handling.
- Collaborated with team members to improve workflow and increase productivity.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Followed company policies and procedures for secure package handling.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Used scanners to track parcel information, condition or receipt.
Customer Service Manager
Cherry Valley Marketplace
Brooklyn, New York
07.2017 - 12.2022
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Created and managed budgets for travel, training, and team-building activities.
- Delegated work to staff, setting priorities and goals.
Shift Leader
Taco Bell
Seaford, New York
08.2015 - 09.2016
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Worked closely with human resources to support employee management and organizational planning.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Identified needs of customers promptly and efficiently.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Education
High School Diploma -
Franklin K Lane
Brooklyn, NY06-2018
Skills
- Inventory management
- Package handling
- Defect identification
- Scanning technology
- Warehouse operations
- Customer service
- Problem solving
- Communication skills
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Stower
Amazon
10.2024 - 03.2025
Package Handler
FedexGround
07.2023 - 01.2025
Customer Service Manager
Cherry Valley Marketplace
07.2017 - 12.2022
Shift Leader
Taco Bell
08.2015 - 09.2016
High School Diploma -
Franklin K Lane
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