LUIS A. EMMANUELLI
Orlando,FL
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
Outcomes Health Info Solutions
04.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Mentored and trained new Tier 1 helpdesk agents, ensuring a smooth onboarding process and fostering a strong understanding of company policies and technical procedures.
Asset Management Analyst
Travel and Leisure
01.2021 - 02.2023
- Coordinate the acquisition of hardware, software, and IT-related services, ensuring alignment with budgetary constraints and organizational needs.
- Evaluate vendor proposals and negotiate contracts to secure favorable terms and pricing.
- Maintain an accurate inventory of all IT assets, including computers, servers, software licenses, peripherals, and network equipment.
- Implement asset tracking systems and tools to monitor asset lifecycles and identify opportunities for optimization.
IT SUPPORT SPECIALIST
TECHNOLOGIES GROUP INC
10.2020 - 01.2021
- Used ticketing systems to manage and process support actions and requests.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Monitored systems in operation and quickly troubleshot errors.
- Delivered onsite technical support for multiple employees.
MERCHANDISE ASSOCIATE
UNDER ARMOUR
01.2019 - 01.2020
- Drove sales through upselling products based on customer's past purchases and preferences
- Assisted in marketing efforts while building rapport with customers by inviting them to special store events
- Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.
Education
Associate of Science - COMPUTER INFORMATION TECHNOLOGY
Valencia College
Orlando, FL2023
MBA - PUBLIC HEALTH
Universidad Del Este Ana G. Mendez
2018
BBA - ENTREPRENEURSHIP & TOURISM
Pontifical Catholic University
2016
Skills
- Application Support
- User Support
- Multi-User System Management
- Linux
Certificates
Google IT support professional certificate.
Timeline
IT Support Specialist
Outcomes Health Info Solutions
04.2023 - Current
Asset Management Analyst
Travel and Leisure
01.2021 - 02.2023
IT SUPPORT SPECIALIST
TECHNOLOGIES GROUP INC
10.2020 - 01.2021
MERCHANDISE ASSOCIATE
UNDER ARMOUR
01.2019 - 01.2020
Associate of Science - COMPUTER INFORMATION TECHNOLOGY
Valencia College
MBA - PUBLIC HEALTH
Universidad Del Este Ana G. Mendez
BBA - ENTREPRENEURSHIP & TOURISM
Pontifical Catholic University
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