Luisa F Suarez Nino
Haines City,FL
Summary
Detail-oriented and bilingual administrative professional with proven experience in provider onboarding, contract coordination, and system data management. Skilled in delivering remote technical support to vendors, maintaining accurate records, and handling call audits and clerical tasks. Strong ability to work independently, solve problems efficiently, and communicate effectively in both English and Spanish. Adept at supporting cross-functional teams in remote environments with a high level of organization and reliability.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Provider Enrollment Analyst
WORLD TRAVEL ASSIST
05.2024 - Current
- Created and managed contracts for new healthcare and travel assistance providers.
- Updated and maintained provider information in company systems.
- Provided remote support to providers on document submission via online platform.
- Served as point of contact for provider-related inquiries and troubleshooting.
- Reduced errors in provider enrollments with meticulous attention to detail during application reviews and follow-ups when necessary.
- Collaborated effectively with other departments to address any discrepancies or concerns related to provider data.
- Posted payments to accounts and maintained records.
Data Entry Auditor
WORLD TRAVEL ASSIST
05.2024 - Current
- Ensured compliance with regulatory requirements through diligent monitoring of relevant guidelines and prompt action when necessary.
- Supported company goals by ensuring timely completion of audit tasks and maintaining strict adherence to deadlines.
- Demonstrated adaptability by effectively managing multiple projects simultaneously while maintaining attention to detail and accuracy in all aspects of work performed.
- Audited data to verify accuracy, quality and compliance audits with standards.
Office Assistant
Ocean View
01.2023 - 04.2023
- Performed call audits to assess service quality, protocol compliance, and customer satisfaction.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
Server
Beth Torah Benny Rock Campus
01.2022 - 12.2024
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Signature Grand
06.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Totoritas Restaurant
01.2023 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cleaning Staff Member
Nova Southeastern University
02.2022 - 02.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Confirmed all cleaning tools and equipment were stored properly after use.
Office Assistant
Pack N Go
05.2022 - 09.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
Logistics Staff Member
Hard Rock Stadium
03.2022 - 01.2023
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Security Event Staff Member
Miami Beach Convention Center
02.2022 - 04.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Valet Parking Attendant
JW Marriott Hotel
01.2022 - 04.2022
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Assessed condition of customer vehicles both before and after parking to verify condition of vehicles.
- Assisted drivers with locked vehicles or in need of jump-starts to facilitate access to vehicles quickly and safely.
Education
No Degree - English Language
Broward College
Fort Lauderdale, FL 05.2001 -
No Degree - MEDICAL ASSISTANCE
SOLIDARIDAD SIN FRONTERAS
Miami, United States 05.2001 -
Medicine - undefined
Universidad De La Sabana
ESOL - undefined
Sheridan St
High School - undefined
Colegio Colombo Irlandes
Skills
Grammar Understanding
Report Development
Social Media Knowledge
Serve Customer Needs
Scheduling Meetings
Resource Coordination
Valid Driver's License
Strong Interpersonal Skills
Strategic Planning
Microsoft Office
Flexible and Adaptable
Interpersonal Communication
Excellent Communication
Attention to Detail
Problem-Solving
First Aid/CPR
Timeline
Provider Enrollment Analyst
WORLD TRAVEL ASSIST
05.2024 - Current
Data Entry Auditor
WORLD TRAVEL ASSIST
05.2024 - Current
Office Assistant
Ocean View
01.2023 - 04.2023
Server
Totoritas Restaurant
01.2023 - 03.2023
Server
Signature Grand
06.2022 - 05.2023
Office Assistant
Pack N Go
05.2022 - 09.2022
Logistics Staff Member
Hard Rock Stadium
03.2022 - 01.2023
Cleaning Staff Member
Nova Southeastern University
02.2022 - 02.2023
Security Event Staff Member
Miami Beach Convention Center
02.2022 - 04.2022
Server
Beth Torah Benny Rock Campus
01.2022 - 12.2024
Valet Parking Attendant
JW Marriott Hotel
01.2022 - 04.2022
No Degree - English Language
Broward College
05.2001 -
No Degree - MEDICAL ASSISTANCE
SOLIDARIDAD SIN FRONTERAS
05.2001 -
Medicine - undefined
Universidad De La Sabana
ESOL - undefined
Sheridan St
High School - undefined
Colegio Colombo Irlandes