Luisa Galindo
Redmond,WA
Summary
Im a dedicated and costumer focused hospitality professional with a background in serving.
I work on roles that require delivering exceptional customer service, maintaining high standards of cleanliness and organization, and collaborating with teams to ensure efficient and quality service in hospitality settings.
*Excellent Appearance
* multitasking team collaboration
*solving problems
*exceptional costumer service
* Compassionate and empathetic
*Cross - Cultural Competence
*Experienced in childcare/youth.
Overview
8
8
years of professional experience
Work History
Server
Sunrise of Redmond
01.2023 - 07.2025
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely and accurate food service.
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Developed knowledge of menu items to effectively communicate offerings to patrons.
- Learned proper food handling and safety practices to ensure compliance with health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided exceptional customer service to enhance dining experience and foster guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed multiple tables efficiently, ensuring prompt service and attention to guest needs.
- Supported needs of 80 person wait staff who attended to specific needs of countless customers daily for assisted living restaurant .
Server
Aegis of Redmond
12.2018 - 12.2019
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Resolved conflicts or issues with professionalism, ensuring positive dining experiences for guests.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Housekeeper
Evergreen Court
04.2018 - 12.2018
- Conducted thorough cleaning and sanitation of guest rooms and common areas, ensuring high standards of cleanliness.
- Managed laundry services, operating industrial washers and dryers to maintain fresh linens for occupancy.
- Collaborated with team members to streamline cleaning processes, enhancing efficiency in room turnover rates.
- Monitored inventory levels of cleaning supplies, placing orders to ensure adequate stock for daily operations.
- Trained new staff on cleaning protocols and safety procedures, fostering a knowledgeable workforce.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Housecleaner
Adrianne's Housekeeping, Cleaning And Maid Service
05.2017 - 12.2017
- Assisted in training new team members on proper cleaning techniques and safety protocols.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Adhered to professional house cleaning checklist.
- Emptied trashcans and transported waste to collection areas.
Education
Hotel And Tourism Service -
Sena
Colombia01-2014
High School Diploma -
Nuestra Senora De La Presentacion
Colombia12-2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Problem-solving
- Efficient cleaning techniques
Timeline
Server
Sunrise of Redmond
01.2023 - 07.2025
Server
Aegis of Redmond
12.2018 - 12.2019
Housekeeper
Evergreen Court
04.2018 - 12.2018
Housecleaner
Adrianne's Housekeeping, Cleaning And Maid Service
05.2017 - 12.2017
Hotel And Tourism Service -
Sena
High School Diploma -
Nuestra Senora De La Presentacion
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