Dynamic Customer Service Representative with a proven track record at Casa Verde Builders, excelling in conflict resolution and customer relationship management. Recognized for enhancing service delivery through process improvement and effective communication, consistently achieving high customer satisfaction. Proficient in database management, ensuring accurate and timely data entry to support operational excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Casa Verde Builders
San Antonio, TX
01.2022 - Current
Maintained professionalism while addressing difficult customer inquiries.
Developed strong customer relationships through personalized assistance and support.
Performed administrative tasks including filing, database updates, and report generation.
Identified opportunities for improvement in customer service processes and proposed changes.
Gathered customer feedback via surveys to enhance service delivery.
Resolved complaints swiftly, ensuring high levels of customer satisfaction.
Conducted follow-up calls to ensure effective issue resolution.
Managed detailed records of customer interactions for future reference.
Data Entry Clerk
University Hospital - University Health System
San Antonio, Texas
07.2018 - 01.2022
Maintained updated knowledge of industry trends related to data entry operations.
Operated various office equipment such as scanners, printers. when required.
Scanned documents into appropriate databases for storage purposes.
Verified accuracy and completeness of data entry into the database system.
Checked source documents against entered data to ensure accuracy.
Organized files according to established procedures for easy retrieval later on.
Created spreadsheets to track data entries.
Utilized specialized software applications related to the job role.
Updated existing records with new or revised information as needed.
Followed up on pending tasks until completion.
Maintained confidentiality of sensitive information entered into the system.
Maintained confidentiality of sensitive information.
Assisted colleagues with resolving any issues related to data entry operations.
Reviewed existing information for accuracy and made necessary corrections.
Exceeded quality goals to support team productivity.
Contacted customers via phone or email to address data inquiries.
Identified and corrected data entry errors to prevent duplication across systems.
Maintained database by entering new and updated customer and account information.
Collected and organized information for entry, prioritizing entries to increase efficiency.
Reviewed, corrected or deleted data, verifying customer and account information.
Transferred data from hard copies to digital databases, organizing information in new formats.
Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Compiled data from source documents prior to data entry.
Analyzed and processed current data records to provide detailed reports.
Maintained data entry requirements by following data program techniques and procedures.
Answered incoming phone calls and directed callers to appropriate departments and personnel.
Transferred written information into databases to maintain consistent, accurate client records and project details.
Obtained scanned records and uploaded into company databases.
Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
Kept detailed notes during meetings and relayed information to co-workers through email.
Prepared source data by compiling necessary documents, files and information at start of each new project.
Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.