Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luisa Garcia

Long Beach,Ca

Summary

Self-motivated and passionate undergraduate student seeking a meaningful opportunity to help create lasting change.

Overview

15
15
years of professional experience

Work History

Shift Lead

Coffee Drunk, Barista
03.2023 - Current
  • Welcomed and served customers with a friendly and professional manner in a busy cafe setting
  • Maintained a clean and organized work station, including countertops, sinks, and espresso machines
  • Upheld food safety standards in accordance with local health department regulations
  • Followed company recipes to create consistent, high quality drinks on a daily basis
  • Developed strategies to maximize efficiency during peak hours
  • Ensured that customer service standards were met at all times

Assistant Bar Manager

Bear Flag Fish Co
09.2019 - 03.2023
  • Assisted with onboarding and orientation of new employees to ensure a smooth transition into the company
  • Developed and maintained a comprehensive knowledge of beer, wine, spirits, cocktails, and other beverage offerings
  • Conducted training sessions for new hires on product knowledge and customer service
  • Facilitated smooth transition of new employees into their roles and responsibilities as bartenders
  • Maintained and updated records of all new hires and their training requirements
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Consulted with managers to organize special events and promotions.

Behavioral Therapist

Cortica
02.2022 - 09.2022
  • Developed and implemented individualized treatment plans to improve clients’ emotional and behavioral functioning
  • Collaborated with parents and guardians to ensure accurate assessment and implementation of treatment plans
  • Monitored progress against treatment goals and documented progress in client files
  • Maintained up to date client records and treatment plans in compliance with ethical and legal standards

Assistant Manager/Front Office Manager

Carlton Hair
08.2015 - 09.2019
  • Conducted monthly evaluations, providing detailed feedback on performance and areas for improvement
  • Assisted with recruitment efforts, including screening resumes and conducting preliminary interviews
  • Managed day-to-day operations of front desk, including greeting guests, answering phones, and providing customer service
  • Ensured compliance with all federal and state regulations regarding onboarding of new employees
  • Managed the scheduling of staff, ensuring adequate coverage of the front desk
  • Maintained accurate records of customer complaints and inquiries
  • Developed and implemented marketing strategies to increase customer satisfaction and business growth
  • Collaborated with department managers to ensure a smooth transition for new hires.
  • Help with timekeeping and attendance tracking for 30 plus employees
  • Assist in ensuring HR policies and procedures are followed

Volunteer

Youth Action Council
01.2009 - 01.2017
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve low-income communities
  • Represented organization positively and professionally while providing community with much-needed services, such as food and clothing drives
  • Tutored at various competency levels to help people with reading, math and writing skills.
  • Educated young people about strategies for driving discussions and promoting social changes within their communities
  • Provided administrative support to department leads to help organize events and fundraisers.

Education

Certificate - Human Resources Management

California State University
Long Beach, CA
12.2023

Master of Arts - Psychology

California State University
Long Beach, CA
05.2021

Skills

  • Critical thinking, Flexibility, Detail Oriented
  • Operations Monitoring
  • Talent acquisition, Candidate sourcing, Onboarding & orientation
  • Performance management, Supervision and coaching
  • Empathetic, Culture Sensitivity
  • Proficient in Spanish
  • Effective written and verbal communication
  • Regulatory Compliance
  • Critical thinking, Short term & Long term planning
  • Team motivation, Conflict Management

Timeline

Shift Lead

Coffee Drunk, Barista
03.2023 - Current

Behavioral Therapist

Cortica
02.2022 - 09.2022

Assistant Bar Manager

Bear Flag Fish Co
09.2019 - 03.2023

Assistant Manager/Front Office Manager

Carlton Hair
08.2015 - 09.2019

Volunteer

Youth Action Council
01.2009 - 01.2017

Certificate - Human Resources Management

California State University

Master of Arts - Psychology

California State University

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Luisa Garcia