Luisa Garcia
Long Beach,Ca
Summary
Self-motivated and passionate undergraduate student seeking a meaningful opportunity to help create lasting change.
Overview
15
15
years of professional experience
Work History
Shift Lead
Coffee Drunk, Barista
03.2023 - Current
- Welcomed and served customers with a friendly and professional manner in a busy cafe setting
- Maintained a clean and organized work station, including countertops, sinks, and espresso machines
- Upheld food safety standards in accordance with local health department regulations
- Followed company recipes to create consistent, high quality drinks on a daily basis
- Developed strategies to maximize efficiency during peak hours
- Ensured that customer service standards were met at all times
Assistant Bar Manager
Bear Flag Fish Co
09.2019 - 03.2023
- Assisted with onboarding and orientation of new employees to ensure a smooth transition into the company
- Developed and maintained a comprehensive knowledge of beer, wine, spirits, cocktails, and other beverage offerings
- Conducted training sessions for new hires on product knowledge and customer service
- Facilitated smooth transition of new employees into their roles and responsibilities as bartenders
- Maintained and updated records of all new hires and their training requirements
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Consulted with managers to organize special events and promotions.
Behavioral Therapist
Cortica
02.2022 - 09.2022
- Developed and implemented individualized treatment plans to improve clients’ emotional and behavioral functioning
- Collaborated with parents and guardians to ensure accurate assessment and implementation of treatment plans
- Monitored progress against treatment goals and documented progress in client files
- Maintained up to date client records and treatment plans in compliance with ethical and legal standards
Assistant Manager/Front Office Manager
Carlton Hair
08.2015 - 09.2019
- Conducted monthly evaluations, providing detailed feedback on performance and areas for improvement
- Assisted with recruitment efforts, including screening resumes and conducting preliminary interviews
- Managed day-to-day operations of front desk, including greeting guests, answering phones, and providing customer service
- Ensured compliance with all federal and state regulations regarding onboarding of new employees
- Managed the scheduling of staff, ensuring adequate coverage of the front desk
- Maintained accurate records of customer complaints and inquiries
- Developed and implemented marketing strategies to increase customer satisfaction and business growth
- Collaborated with department managers to ensure a smooth transition for new hires.
- Help with timekeeping and attendance tracking for 30 plus employees
- Assist in ensuring HR policies and procedures are followed
Volunteer
Youth Action Council
01.2009 - 01.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve low-income communities
- Represented organization positively and professionally while providing community with much-needed services, such as food and clothing drives
- Tutored at various competency levels to help people with reading, math and writing skills.
- Educated young people about strategies for driving discussions and promoting social changes within their communities
- Provided administrative support to department leads to help organize events and fundraisers.
Education
Certificate - Human Resources Management
California State University
Long Beach, CA12.2023
Master of Arts - Psychology
California State University
Long Beach, CA05.2021
Skills
- Critical thinking, Flexibility, Detail Oriented
- Operations Monitoring
- Talent acquisition, Candidate sourcing, Onboarding & orientation
- Performance management, Supervision and coaching
- Empathetic, Culture Sensitivity
- Proficient in Spanish
- Effective written and verbal communication
- Regulatory Compliance
- Critical thinking, Short term & Long term planning
- Team motivation, Conflict Management
Timeline
Shift Lead
Coffee Drunk, Barista
03.2023 - Current
Behavioral Therapist
Cortica
02.2022 - 09.2022
Assistant Bar Manager
Bear Flag Fish Co
09.2019 - 03.2023
Assistant Manager/Front Office Manager
Carlton Hair
08.2015 - 09.2019
Volunteer
Youth Action Council
01.2009 - 01.2017
Certificate - Human Resources Management
California State University
Master of Arts - Psychology
California State University