Luisa Garcia
Saint Petersburg,FL
Summary
Innovative professional successful in leading and directing projects from inception to launch. many years of progressive management experience and repeated success in developing project initiatives. Consistently surpasses revenue performance targets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Project Manager
Best Doctors Insurance
Remote
06.2023 - Current
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Managed multiple projects with competing deadlines simultaneously.
Operations Manager
Best Doctors
Guayaquil, Ecuador
09.2014 - 06.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Local and offshore operations management.
- Relationship with local regulatory entities for the approval of coverage contracts.
- Collaboration with legal and compliance areas for special cases handling.
- Training internal staff and brokers on operational processes.
- Collaboration with the systems area for the development, launch, and improvements in operating systems.
- Collaboration with all operational areas, underwriting, claims, precert, customer service, sales for handling special cases.
Operations Director
Panamerican Life
Guayaquil, Ecuador
07.2012 - 09.2014
- Manage all operational areas of Mayor Medical Line, including new business, issuance, renewal, and claims.
- Worked with the underwriting team located in the Miami office.
- Analyzed performance data to identify opportunities for improvement in operations.
- Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
- Implemented changes in processes or equipment based on feedback from customers or employees.
- Resolved conflicts between personnel within the organization to maintain a harmonious working environment.
- Ensured that all regulatory requirements were met by conducting regular inspections of facilities and equipment.
- Provide support to the commercial area in Guayaquil and Quito, providing training to brokers.
Operations Lead
Best Doctors
Guayaquil, Ecuador
07.2007 - 07.2012
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Developing and implementing effective strategies to optimize operational performance.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Creating reports on operational activities, performance metrics and customer feedback.
- Establishing key performance indicators to track productivity, quality standards.
- Collaborating with other departments, such as IT, Claims, Sales, and Marketing, to ensure smooth cross-functional operations.
- Maintaining relationships with external vendors and brokers related to operations needs.
Education
Scrum Fundamentals Certified -
VMEdu
Online08-2024
Strategic Operations Direction And Innovation - Operations Management
Universidad De Barcelona
Barcelona, España04-2022
University Degree - Comercial
Universidad De Guayaquil
Guayaquil, Ecuador12-2010
PMP Certification Preparation Course -
Proyectum
OnlineSkills
- Project development
- Resource Allocation
- Project Planning
- Strategic Planning
- Technical Support
- Work flow planning
- Systems implementation
- Performance monitoring
- Workflow Optimization
- Cross-functional communications
- Employee Motivation
- Business and Operations Management
- Process Improvement
- Document Control
- Customer Service
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Project Manager
Best Doctors Insurance
06.2023 - Current
Operations Manager
Best Doctors
09.2014 - 06.2023
Operations Director
Panamerican Life
07.2012 - 09.2014
Operations Lead
Best Doctors
07.2007 - 07.2012
Scrum Fundamentals Certified -
VMEdu
Strategic Operations Direction And Innovation - Operations Management
Universidad De Barcelona
University Degree - Comercial
Universidad De Guayaquil
PMP Certification Preparation Course -
Proyectum
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