LUISA GARCIA
St. Cloud
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Detail-oriented in problem-solving and planning. Seeks opportunities to improve processes and workflows for team benefit. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Rep, Customer Experience I- Bilingual
Molina Healthcare
St. Cloud
04.2025 - Current
- Responded to inquiries regarding benefits, coverage, and claims processing.
- Collaborated with various departments within the organization to resolve customer issues quickly and efficiently.
- Maintained organized records and files for easy retrieval and reference.
- Updated existing records with new or revised information as needed.
- Followed up on pending tasks until completion.
- Maintained confidentiality of sensitive information entered into the system.
Substitute Teacher
Kelly Educational Services
St. Cloud
03.2025 - Current
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Engaged students in discussions to promote interest and drive learning.
- Utilized technology such as interactive whiteboards to enhance instruction effectiveness.
- Took attendance and maintained attendance records during the period as a substitute, supervised students during recess, break times, and dismissal periods.
Customer Service Field Representative
Datavant
Phoenix
08.2014 - 08.2024
- Copying/scanning medical records accurately and correctly, according to requests
- Perform quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing
- Validate requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
- Performed data entry tasks accurately and efficiently according to established procedure
- Responded to inquiries from physicians and other healthcare providers.
- Audited medical records regularly to ensure they met legal requirements for completeness and accuracy.
- Scanned documents into electronic health record system utilizing scanning software.
Education
Associate of Science - Medical Insurance Billing And Coding
Everest University
Orlando, FL01.2012
Skills
- Data entry
- Customer service-oriented
- HIPAA compliance
- Records management
- Classroom engagement
- Spanish translation
Languages
Spanish - Native, English - Fluent
References
References available upon request
Languages
Spanish
Native/ Bilingual
Timeline
Rep, Customer Experience I- Bilingual
Molina Healthcare
04.2025 - Current
Substitute Teacher
Kelly Educational Services
03.2025 - Current
Customer Service Field Representative
Datavant
08.2014 - 08.2024
Associate of Science - Medical Insurance Billing And Coding
Everest University
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