Night Shift Lead Supervisor
VisionQuest National LTD
10.2022 - 09.2023
Hi, I’m
Luisa Gonzalez
Houston,TX
Summary
Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Background includes strong history in work.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
VisionQuest National LTDWallis, TX
Night Shift Lead Supervisor
10.2022 - 09.2023
Job overview
- Supervised, trained and guided team by coaching on daily activities
- Established and maintained environment, encouraging teamwork, collaboration and ethical behavior
- Oversaw daily routines of youth in placement and delivered services related to basic human needs.
Great American Cookies/Marble SlapHouston, TX
Food Store Manager
09.2019 - 12.2021
Job overview
- Trained new hires on customer service and rotation practices
- Prepared staff work schedules and assigned team members to specific duties
- Delegated work to staff, setting priorities and goals.
CinnabonHouston, TX
Food Store Assistant Manager
12.2020 - 03.2021
Job overview
- Kept areas clean, neat and inspection-ready to comply with product guidelines
- Performed opening and closing procedures, set up registers and arranged products to keep facility operations-ready
- Resolved customer complaints and reported issues to senior management.
D&D URUMEX Staffing.Houston, TX
Administrative Assistant
09.2019 - 01.2020
Job overview
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Provided secretarial and office management support while building cooperative working relationships
- Scheduled appointments, meetings and events for management staff.
Bancaribe. Guigue, Carabobo, Venezuela
School Intern
03.2017 - 06.2017
Job overview
- Supported various program activities, assisting with administrative tasks
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference.
Education
Centro De Extension Universidad Jose Antonio PaezSan Diego, Valencia. Venezuela.
Community Manager Diploma. from Social Media Marketing.
12.2018
Centro De Extension Universidad Jose AntonioSan Diego, Valencia. Venezuela.
Strategic Marketing And Sales Management Diploma. from Marketing And Sales.
12.2018
Universidad Jose Antonio Paez
Technical Assistant in Advertising And Marketing Diploma. from Marketing And Advertising.
07.2018
Unidad Educativa Santos Angeles Custodios Guigue, Carlos Arvelo. Venezuela.
High School Diploma
01.2011 - 07.2017
University Overview
technical high school specialized in: Administrative and accounting services.
Universidad Jose Antonio PaezSan Diego, Valencia. Venezuela.
Some College (No Degree) from Marketing Career.
Skills
- Customer Service
- First Aid/CPR
- Training & Development
- Computer Skills
- Case Documentation
- Confidential Documentation and Recordkeeping
- Written and Verbal Communication
- Basic Math
- Leadership Competencies
- Onsite and remote services
- Dependable and Responsible
Languages
- Fluent in Spanish, Spanish and english
- Professional
Certification
- Business Mindset for Creatives: Make an Action Plan. 01-11-2022.
- Culture, the Migration Journey, Trauma and Assessment. 10-07-2022.
- Culture, Development, Trauma, and Socio-Cultural Responsive Interventions with Youth Ages 7 and Older. 10-07-2023.
- How to Understand the Impact of Trauma Work in the professionals. 10-07-2023.
- Substance Use and Trauma: Policy Challenges and Solutions. 10-07-2022.
- Reporting Suspected Abuse or Neglect of a Child Training. 02-19-2023.
- Trauma-Informed Care Training. 02-19-2023.
- The Power of Partnership: Know Where You're Going. 04-25-2023.
- Regional Victim Services Advanced Training. 05-09-2023.
- Creating Positive Connections in Discipline. 05-08-2023.
- Managing Emotions through Connection. 04-24-2023.
- Public speaking as a leadership tool. 07-30-2016.
- World System Builder Certificate. 10-24-2019.
- Community manager. 09-12-2017.
- Venezuelan management and entrepreneurship congress. 10-29-2023.
- Photography course. 08-18-2018.
- Basic level public speaking program. 11-15-2018.
References
References available upon request.
Timeline
Food Store Assistant Manager
Cinnabon
12.2020 - 03.2021
Food Store Manager
Great American Cookies/Marble Slap
09.2019 - 12.2021
Administrative Assistant
D&D URUMEX Staffing.
09.2019 - 01.2020
School Intern
Bancaribe.
03.2017 - 06.2017
Unidad Educativa Santos Angeles Custodios
High School Diploma
01.2011 - 07.2017
Centro De Extension Universidad Jose Antonio Paez
Community Manager Diploma. from Social Media Marketing.
Centro De Extension Universidad Jose Antonio
Strategic Marketing And Sales Management Diploma. from Marketing And Sales.
Universidad Jose Antonio Paez
Technical Assistant in Advertising And Marketing Diploma. from Marketing And Advertising.
Universidad Jose Antonio Paez
Some College (No Degree) from Marketing Career.