Luisa Gutierrez
Sugar Land
Summary
A hardworking and reliable employee, focused on going above and beyond to support the business and serve customers. Trained in fast paced office environments, and offering top notch aesthetic services. Motivated to continue to learn and grow as a professional. Works well independently to handle assignments and always ready to go beyond basics tasks. Quick learner with good computer abilities.
Overview
5
5
years of professional experience
Work History
Lasert Tech/Manager
Botoxrn & Medspa
13511 Southwest Fwy
10.2020 - 07.2022
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Created customized treatment plans for clients based on their individual needs and preferences.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Laser Technician/Assistant Manager
Prime Laser Center
10.2018 - 06.2020
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Implemented training processes for newly hired employees.
- Maintain sales performances and professional delivery.
- Provided courteous ,knowledgeable, customer service.
- Prepared clients for treatments and answered questions to improve comfort level.
- Carried out high quality laser hair removal treatments, vein removal, microdermabrasion, microneedling, body contouring.
Customer Service Associate
PacSun
11.2017 - 02.2018
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Worked with managers to develop service improvement initiatives.
- Completed paperwork associated with merchandise, price adjustment, customer returns, and cash register operation.
Education
Licensed Laser Hair Removal Technician -
Texas Laser Institute
Houston Tx CPR, AED -
American Heart Association
Houston TxHigh School Diploma -
Penn Foster High-school
Scranton, PA09.2017
Skills
- Fluent in both English and Spanish
- Customer relations
- Attention to detail
- Punctual
- Loyal and committed
Timeline
Lasert Tech/Manager
Botoxrn & Medspa
10.2020 - 07.2022
Laser Technician/Assistant Manager
Prime Laser Center
10.2018 - 06.2020
Customer Service Associate
PacSun
11.2017 - 02.2018
Licensed Laser Hair Removal Technician -
Texas Laser Institute
CPR, AED -
American Heart Association
High School Diploma -
Penn Foster High-school