Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Luisa Guzman

Simi Valley,USA

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Server

Cork and Batter
02.2025 - Current
  • Provided exceptional customer service to enhance dining experience and foster customer loyalty.
  • Managed food and beverage orders efficiently using point-of-sale systems.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
  • Trained new servers on menu offerings and restaurant protocols for seamless operations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer inquiries and complaints promptly to resolve issues effectively.
  • Monitored table settings and cleanliness to maintain high standards of restaurant ambiance.

SERVER

Kalaveras
03.2023 - 02.2025
  • Memorized menu to help diners make informed meal choices.
  • Assisted with training of new staff members.
  • Delivered customer checks and securely processed credit card or cash payments.
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
  • Memorized menu to help diners make informed meal choices.
  • Managed multiple tables efficiently, prioritizing tasks during peak hours.

HOSTESS, TO-GO, AND SERVER ASSISTANT

Red Robin
08.2022 - 03.2023
  • Answered phone calls to take reservations and address guest questions and concerns.
  • Demonstrated flexibility by helping out in other departments as needed.
  • Assisted in seating guests and managing the wait list.
  • Supported servers and bussers through high-volume shifts with food running and table clearing.
  • Maintained cleanliness of the lobby area, including wiping down tables and chairs.
  • Trained new hostesses on proper procedures for seating guests.
  • Responded quickly to complaints from guests and took appropriate action to resolve them.

SERVER

University Village
01.2021 - 08.2022
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Used good communication skills to reduce guest dissatisfaction.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Memorized menu to help diners make informed meal choices.
  • Assisted with training of new staff members.
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.

Education

Highschool Diploma - Culinary/Hospitality (Food Service)

Royal Highschool
06.2022

Skills

  • Bilingual (Spanish and English)
  • Written and oral communication
  • Exceptional customer service
  • Upselling
  • Critical thinking and problem solving
  • Composure and patience
  • Fine dining
  • Strong work ethic
  • Cash handling
  • Hospitality service expertise
  • Upholding sanitation protocols
  • Safe food handling
  • Menu recall proficiency
  • Experienced in upselling techniques
  • Stock management
  • Team collaboration
  • Guest engagement

Languages

English
Native or Bilingual

Timeline

Server

Cork and Batter
02.2025 - Current

SERVER

Kalaveras
03.2023 - 02.2025

HOSTESS, TO-GO, AND SERVER ASSISTANT

Red Robin
08.2022 - 03.2023

SERVER

University Village
01.2021 - 08.2022

Highschool Diploma - Culinary/Hospitality (Food Service)

Royal Highschool

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Luisa Guzman