Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luisa Hernandez

Miami,Florida

Summary

Hardworking and adaptable people person with confident, resourceful, and collaborative nature. Capable of working independently, as a leader, and as part of a team to meet and exceed the needs of the customers and achieve company goals

Overview

7
7
years of professional experience

Work History

Server

Italica Midtown
01.2024 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Supervisor

El Turco Miami
01.2022 - 12.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organized workflows
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Set overall vision and provided team leadership
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Oversaw daily operations of service team, delegated tasks and trained new staff.

Permit Coordinator

HK Contractors LLC
05.2021 - 01.2022
  • Prepared more than 2o documents and applications necessary to obtain permits from local municipalities while adhering to specific local, regional, and state regulations
  • Monitored inspection status and job progress
  • Managed and organized permit runners as needed
  • Responded to in-person and telephone requests for information from general public, production managers and other involved parties.

Teller II

TD Bank
04.2019 - 05.2021
  • Assisted Head teller in daily functions on the teller line and assume delegations of all duties in absence of one
  • Maintain accountability of large amounts of cash flow, including ordering, receiving, verifying and distributing cash
  • Meet and exceed established sales goals and customer satisfaction goals
  • Educated customers on use of banking website and mobile apps
  • Processed customer transactions promptly, minimizing wait times
  • Maintained friendly and professional customer interactions.

Lead Server

Wynwood dinner
10.2017 - 04.2019
  • Ensured optimal guest experience by taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude
  • Maintained a high tip average thanks to consistent customer satisfaction
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor
  • Managed food resources, memorized orders and coordinated customer service
  • Cultivated warm relationships with regular customers.

Education

Associates of Arts - Business Management

Miami Dade College
Miami, FL
05.2025

High School Diploma - undefined

SLAM Sports Leadership and Management
Miami, FL

Skills

  • Organization and Time Management
  • Bilingual
  • Cash handling expertise
  • Priority management
  • Inventory oversight
  • Operations management
  • Staff Scheduling
  • Order Management
  • Guest Engagement
  • Food Running

Languages

Spanish
Native or Bilingual

Timeline

Server

Italica Midtown
01.2024 - Current

Supervisor

El Turco Miami
01.2022 - 12.2023

Permit Coordinator

HK Contractors LLC
05.2021 - 01.2022

Teller II

TD Bank
04.2019 - 05.2021

Lead Server

Wynwood dinner
10.2017 - 04.2019

Associates of Arts - Business Management

Miami Dade College

High School Diploma - undefined

SLAM Sports Leadership and Management

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Luisa Hernandez