LUISA HINCAPIE
Chicago,IL
Overview
10
10
years of professional experience
Work History
Insurance Advisor
Fortius Insurance Group
04.2023 - 10.2023
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Calculated premiums and established payment methods.
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Obtained underwriting approval by completing application for coverage.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Created detailed reports for management to track performance and sales.
- Investigated and processed claims swiftly to keep customers satisfied.
- Make quotes for auto, home, motorcycle, business, medical, life, and financial services insurance.
- I was in charge of the estate planning area, helping clients make their wills and obtain their financial and medical powers of attorney.
- I was in charge of scheduling appointments, attending meetings, and attending to clients who visited the office.
Lawyer in the Area of Tax Executions
Mayor's Office Of Armenia Quindío
01.2021 - 11.2022
- Advise and represent clients in criminal or civil proceedings and in other legal matters. Communicate with clients, colleagues, judges, and others involved in a case. Conduct research and analysis of legal issues. Interpret laws, rulings, and regulations for individuals and businesses.
- Serve the public and help them resolve their doubts.
- Respond to petition rights, guardianship actions, requests for copies, among others.
- Organize the files chronologically and check that the process is in order.
- Schedule appointments, and notify by email or in person of responses to requests.
- Coordinate the entire group of petition rights and send a monthly report to the area head.
- Advise people correctly and guide them accordingly.
University Professor in Disciplinary Law
Institute For Work And Human Development ASODICS
07.2021 - 10.2022
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Created dynamic learning environment that valued instructor and student interaction.
- Developed diversified course curriculum to meet regulatory standards and support learning objectives.
- Graded tests and assignments and uploaded to school database.
- Conducted on-going program assessment, enrollment and retention tracking.
- Facilitated mock job interviews for student skill-building and promoted potential networking opportunities.
- Applied innovative teaching methods to encourage student learning objectives.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
- Designed and implemented various educational activities and programs to meet student needs.
- Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
- Guided students in researching, structuring and presenting debate case.
- Participated in various campus memberships at each assigned school to promote academics and faculty development.
University Professor in Professional Ethics
Institute For Work And Human Development ASODICS
03.2020 - 04.2022
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Researched and selected course texts and supplemental learning materials.
- Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
- Graded tests and assignments and uploaded to school database.
- Established and maintained inclusive, collegial and collaborative culture within classroom.
- Applied innovative teaching methods to encourage student learning objectives.
- Assessed students' progress and provided feedback to enhance learning.
- Created materials and exercises to illustrate application of course concepts.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
- Designed and implemented various educational activities and programs to meet student needs.
- Taught diverse student population by employing various learning styles and abilities.
University Professor in Criminal Law
Institute For Work And Human Development ASODICS S
02.2020 - 08.2021
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Researched and selected course texts and supplemental learning materials.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Provided students with constructive, encouraging and corrective feedback.
- Developed diversified course curriculum to meet regulatory standards and support learning objectives.
- Conducted on-going program assessment, enrollment and retention tracking.
- Maintained regular office hours to provide struggling students with additional course help.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Built strong rapport with students through class discussions and academic advisement.
Practitioner in the Area of Law
Mayor's Office Of Armenia Quindío
10.2020 - 12.2020
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Advised clients on variety of legal matters, including corporate governance, intellectual property, labor law and taxation.
- Used knowledge of legal precedents to analyze probable outcome of cases.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Gathered evidence to formulate defense or initiate legal actions.
- Represented clients in court proceedings, hearings and arbitrations.
- Negotiated settlements and mediated disputes between parties finding mutually beneficial solutions.
- Presented evidence to defend clients or prosecute defendants in criminal or civil litigation.
- Directed and supported staff with business registrations and other legal requirements.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Prepared and drafted wills, deeds and patent applications.
- Evaluated findings and developed strategies and arguments in preparation for case presentations.
- Studied Constitution, statutes and ordinances of quasi-judicial bodies to determine ramifications for cases.
- Analyzed legal documents and identified pertinent issues for clients.
- Created and finalized contracts and other legal documents for clients.
- Counseled clients on potential outcomes of legal matters.
- Prepared and filed pleadings, motions and other legal documents in court proceedings.
- Researched, wrote and filed motions, writs and briefs for each case.
- Reviewed and analyzed pertinent state and federal laws and legal precedents.
University Teacher in School Conciliation
Citadel Of The West Educational Institution
01.2019 - 12.2019
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Researched and selected course texts and supplemental learning materials.
- Provided students with constructive, encouraging and corrective feedback.
- Developed diversified course curriculum to meet regulatory standards and support learning objectives.
- Established and maintained inclusive, collegial and collaborative culture within classroom.
- Identified research opportunities for students, assisting with gathering data and drawing conclusions for projects.
- Applied innovative teaching methods to encourage student learning objectives.
- Assessed students' progress and provided feedback to enhance learning.
- Created materials and exercises to illustrate application of course concepts.
- Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
- Designed and implemented various educational activities and programs to meet student needs.
- Taught diverse student population by employing various learning styles and abilities.
- Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
Judicial Law Clerk
Giraldo Betancourth Abogados Y Asociados
02.2017 - 07.2017
- Researched laws, court decisions and other documents relevant to cases before court to aide in judge's decision-making.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Used internal templates to prepare subpoenas and client correspondence.
- Updated firm's database with new information for client records and financial documents.
- Assisted attorneys with case organization and administrative tasks.
- Coordinated and prepared exhibits and other materials for hearings.
- Reviewed complaints, petitions, motions and pleadings to aid in determining admissibility.
- Managed court sessions, maintaining attendant records for court proceedings.
- Prepared bench memoranda and bench briefs for judges on various legal issues.
- Met with clients to discuss upcoming depositions and arbitrations.
- Supported legal team by conducting research, drafting briefs, gathering information and interpreting legal documents.
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Maintained and updated files and databases for personnel records and financial reports.
- Investigated facts and laws to determine strategies for case preparation.
- Maintained calendars for three person team by updating and entering court dates and meetings.
Quality Auditor
DIGITEX Armenia
01.2016 - 12.2016
- Identified issues of non-compliance and elevated reports to senior personnel.
- Educated and oriented employees to improve compliance with quality control protocols.
- Verified manufacturing team compliance with quality control processes to help minimize rework and keep costs low.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Inspected raw and in-processed materials to determine quality and any not meeting minimum standards.
- Audited activities of workers on production lines and shipping and receiving.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Helped maximize output quality by approving production tests and specifications in advance and communicating required changes to supervisors.
- Verified work accomplished by external company contractors, vendors and repair facilities met and exceeded applicable quality audits.
- Assisted in developing inspection and testing protocols.
- Provided technical support to production personnel.
- Investigated customer complaints to take necessary corrective actions.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Recorded inspection and test results on data sheets.
- Trained other workers in inspection and testing procedures.
- Provided feedback to production team regarding product quality.
Management Support in Inspection Processes
Government Of Quindio / Secretary Of Treasury And
03.2015 - 12.2015
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Office Secretary and Criminalistics Intern
INPEC Confinement Of Women From Armenia Quindio
06.2013 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Conducted research to assist with routine tasks and special projects.
- Screened visitors and issued badges to maintain safety and security.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Law
La Gran Colombia University
Armenia Quindio, Colombia 12.2020
Judicial Investigation
Colombian School of Criminalistics
Armenia Quindio, Colombia 07.2014
High School Diploma -
Educational Institution Quimbaya Institute
Quimbaya, Quindio, Colombia11.2011
Skills
- Teacher
- Lawyer
- Judicial Investigator
- Customer service
- Cold calling
- Lead Development
- Policy renewals
- Continuous learning
- Respect and responsibility
- Punctuality and good communication
Timeline
Insurance Advisor
Fortius Insurance Group
04.2023 - 10.2023
University Professor in Disciplinary Law
Institute For Work And Human Development ASODICS
07.2021 - 10.2022
Lawyer in the Area of Tax Executions
Mayor's Office Of Armenia Quindío
01.2021 - 11.2022
Practitioner in the Area of Law
Mayor's Office Of Armenia Quindío
10.2020 - 12.2020
University Professor in Professional Ethics
Institute For Work And Human Development ASODICS
03.2020 - 04.2022
University Professor in Criminal Law
Institute For Work And Human Development ASODICS S
02.2020 - 08.2021
University Teacher in School Conciliation
Citadel Of The West Educational Institution
01.2019 - 12.2019
Judicial Law Clerk
Giraldo Betancourth Abogados Y Asociados
02.2017 - 07.2017
Quality Auditor
DIGITEX Armenia
01.2016 - 12.2016
Management Support in Inspection Processes
Government Of Quindio / Secretary Of Treasury And
03.2015 - 12.2015
Office Secretary and Criminalistics Intern
INPEC Confinement Of Women From Armenia Quindio
06.2013 - 12.2013
Law
La Gran Colombia University
Judicial Investigation
Colombian School of Criminalistics
High School Diploma -
Educational Institution Quimbaya Institute
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