Luisa Howell
St Louis,MO
Summary
Ambitious collector with more than 8 years experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Highly adept in negotiating with customers and creating manageable repayment plans to reduce bad debt.
Overview
12
12
years of professional experience
Work History
Collector
US Bank
St. Louis, MO
03.2013 - Current
- Answer customer questions remotely while adhering to bank's compliance regulations.
- Use Negotiation tools to obtain payment.
- Offer customers available payment plan options to resolve account delinquency.
- Maintain professionalism, use excellent listening skills and show empathy to customers that are having financial hardship.
- Process checking and debit payments in timely and efficient manner.
- Enter data on deceased, bankrupt and debt management accounts
- Direct inbound and outbound calls to appropriate departments.
- Changing address, phone number and email on account.
- Reached out to approximately 300 account holders daily
Customer Service Representative
Goedekers
St Louis, MO
05.2011 - 02.2013
- Responded to customer requests for products, services and company information.
- Answered 100 customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Assistant Social Worker
Creve Coeur Rehabilitation Center
St. Louis, MO
10.2009 - 03.2011
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Interviewed clients and family members to obtain key information for case planning and management.
- Assessed cognitive abilities of clients to determine appropriate interventions.
- Documented client progress in medical charts
- Developed and maintained courteous and effective working relationships.
- Attended staff and team meeting.
- Completed client admission process.
- Attended over 500 hours of meetings, conferences and training courses to advance professional knowledge of social work
Education
Bachelor of Arts - Social Work
University of Missouri - St Louis
St Louis, MO12.1995
Skills
- Reporting and Documentation
- Detail-Oriented
- Overdue Balance Detection
- Debt Repayment Negotiation
- Payment Processing
- Updating Customer Accounts
- Managing Delinquent Accounts
- Payment Scheduling
- Basic Mathematics
- Organizational Skills
- Clear Communication
- Microsoft Office
- Spreadsheet Tracking
- Fair Debt Collections Practices
- Pleasant Telephone Demeanor
Languages
Spanish
Native or Bilingual
Timeline
Collector
US Bank
03.2013 - Current
Customer Service Representative
Goedekers
05.2011 - 02.2013
Assistant Social Worker
Creve Coeur Rehabilitation Center
10.2009 - 03.2011
Bachelor of Arts - Social Work
University of Missouri - St Louis
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