Luisa Huerta-Diaz
Miami,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dental Assistant
Periodontal Solutions
Miami, Florida
01.2021 - Current
- Assist dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Educate patients on proper oral hygiene techniques and habits.
- Maintain a neat, clean and organized environment throughout the office.
- Take digital X-rays of teeth using radiographic equipment.
- Sterilize instruments according to established guidelines and protocols.
- Instruct patients about postoperative instructions prescribed by the dentist.
- Greet patients upon arrival at the office and escort them to an examination room.
- Review patient charts prior to visits to ensure that all relevant information is available for the doctor's review.
- Provide support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Document patient records with procedures performed and add notes taken to charts.
Surgical Scheduler/Dental Assistant
University of Miami
Miami, Florida
07.2019 - 04.2020
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Maintained a neat, clean and organized environment throughout the office.
- Verified insurance eligibility and coverage prior to surgery.
- Communicated with patients and family members to provide updates on scheduled dates and times of surgeries.
- Ensured that all necessary documentation was completed accurately prior to surgery date.
- Performed data entry into various computer systems related to surgical scheduling activities.
- Checked patient insurance and collected pre-authorizations from providers.
Elementary School Assistant
Gratigny Elementary
Miami, Florida
04.2014 - 07.2019
- Organized student files, created new ones as needed and updated existing records with current information.
- Managed student records and ensured accuracy of data.
- Prepared documents for registration and enrollment.
- Maintained attendance record of students.
- Prepared summary attendance sheets.
- Scheduled students via ASPEN.
- Initiated and updated emergency contact forms.
- Prepared and transmitted student records as requested and updated as applicable.
- Registered, transferred and withdrew students.
- Responded to inquiries from parents and students regarding attendance, registration requirements and procedures.
- Located substitute teachers.
- Handled routine student accident reports.
- Processed applications for free and reduced lunch.
- Assisted principal and other staff with office activities.
- Answered and routed telephone calls.
- Performed related work as required or assigned.
Clerical Assistant
Coconut Grove Elementary
Coconut Grove, Florida
03.2012 - 04.2014
- Greeted visitors in a friendly and professional manner.
- Assisted with filing documents and maintaining records.
- Answered phone calls and directed them to the appropriate personnel.
- Provided administrative support for staff members.
- Managed incoming and outgoing mail correspondence.
- Provided customer service.
- Assisted principal and other staff members as assigned or required.
- Handled routine accidents reports.
- Entered daily attendance.
Receptionist
Millennium Machine Shop
Miami, Florida
04.2006 - 02.2012
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
High School Diploma
Miami Senior High School
Miami, FLSkills
- Organizational Skills
- Detail oriented
- Typing speed
- Administrative Support
- Customer Service
- Professionalism and Etiquette
- Team Collaboration
- Verbal Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Clerical test with MDCPS (passed)
- Paraprofessional test with MDCPS (passed)
- Dental Assistant Certificate
Accomplishments
- High School Diploma 1988
- Dental Assistant Certificate 1991
Timeline
Dental Assistant
Periodontal Solutions
01.2021 - Current
Surgical Scheduler/Dental Assistant
University of Miami
07.2019 - 04.2020
Elementary School Assistant
Gratigny Elementary
04.2014 - 07.2019
Clerical Assistant
Coconut Grove Elementary
03.2012 - 04.2014
Receptionist
Millennium Machine Shop
04.2006 - 02.2012
High School Diploma
Miami Senior High School