Luis Jordan
El Paso,Texas
Summary
Propelling business growth through financial acumen, sales expertise, and a customer-centric mindset. Dedicated, self-motivated professional with extensive experience increasing sales, strategizing financial plans, and delivering excellent customer experiences. Dependable, consultative individual who listens intently to understand each customer's situation and then designs action plans with specific product and service offerings for mutually beneficial outcomes. Engaging coach adept at training, motivating, and mentoring teams to outperform goals. Visionary leader with exemplary organization, communication, relationship building, problem solving, and sales skills who has excelled in fast-paced environments. Diligent manager with a dynamic background spanning sales and finance working persistently to optimize profitability, team performance, and customer satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Finance Manager
Viva Street Auto Sales
05.2023 - Current
- Establish and reach monthly finance and insurance manager goals for automotive sales, service contracts, customer service, and other key benchmarks
Assess whether car buyers need financing and payment options before presenting them with appropriate auto finance plans. - Maintain the highest ethical standards serving as a finance director and/or manager who is committed to a high customer satisfaction index (CSI)
Support the auto sales manager during each vehicle purchase and leverage opportunities to offer aftermarket products, service contracts, and insurance programs. - Abide by federal, state, and local regulations when preparing paperwork, finalizing financial transactions, setting interest rates, and working with lending institutions
Manage inventory of finance department supplies, including bank, state, and auto dealership forms. - Earned Top Finance Producer.
Account Manager
Axel Funding
10.2022 - 04.2023
- Pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. knowledge of products and services being offered and ensures that products and services consistently meet client needs. Visit client locations periodically to ensure client satisfaction. Provides sales quotations and responds to requests for proposals. Top performer for the quarter of the 2023 with 21 new customers for a total credit line 5.5 million.
- Responsible for New Mexico & West Texas (from El Paso to Amarillo )
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Account Executive
Floorplan Xpress
07.2021 - 10.2022
- Responsible for generating sales from new and existing customers
- As an Account Executive I spend 80% in the field, working directly with our customers at their business locations
- Travel Coverage is New Mexico and West texas (El Paso-Amarillo) Call Dealers to collect payments, seek additional loan opportunities, set up appointments, research location of assets, and other calls as required
- Visit potential Dealer customers to generate leads, establish appointments, fill out loan applications, gather required documents for loans, processing required documents for loans, and other necessary functions related to the sales process
- Work with General Manager to develop sales and marketing promotional and awareness related programs aimed at driving business growth through auction partner channels and Floorplan Xpress corporate and branch network
- Assist dealers in completing line of credit applications, processing through credit approval, contract implementation and utilization
- Seek new business and partner relationships that will result in new industry connections for Floorplan Xpress and ultimately drive growth for the company via new dealer applicants and expanded inventory options for customers
- Visit customer base frequently to better understand their needs
- Other functions of visits include providing superior customer service, looking for additional sales opportunities
- Top Producer last 9 months nationwide in 33 States.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
Area Sales Manager
TEXCAP FINANCIAL
01.2018 - 07.2020
- Drove significant revenues across a large territory spanning Texas, New Mexico, and Arizona by building strategic relationships and actively selling automotive financing options
- Designed and executed sales strategies to consistently exceed dealer goals
- Built a book of business from the ground up and grew it to $1.5M in annual sales
- Communicated the value-add behind financing options to boost overall profitability
- Specialized in non-prime auto finance, including buy-here-pay-here
- Maintained superior product knowledge to effectively help customers and close deals.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Assistant Sales Manager
VIVA NISSAN AUTOMOTIVE GROUP
01.2017 - 01.2018
- Led a high-performance team to maximize sales and customer satisfaction
- Provided integral guidance on all customer-facing activities, including prospecting, relationship building, negotiating, and closing
- Developed and tracked KPIs to ensure alignment toward ambitious goals
- Established a positive working culture that focused on productivity and accountability
- Generated $700K in monthly sales
- Trained, mentored, and motivated 7 Automotive Sales Representatives
- Communicated with customers to provide follow-up support and cultivate future leads
- Educated team on best practices to build trust and showcase authenticity.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
CRC Finance Manager
LARRY H. MILLER AUTOMOTIVE GROUP
01.2015 - 01.2017
- Worked directly with customers to arrange for financing and insurance of new and used vehicles
- Communicated aftermarket products, extended warranties, and other manufacturer and dealership service procedures
- Processed paperwork accurately with a keen attention to detail
- Maintained superior customer satisfaction metrics while aligning with profit margin targets
- Fostered strong working relationships with lending institutions to secure competitive interest rates and financing programs
- Developed expertise handling with customers with subprime credit while complying with all dealership policies
- Provided exceptional customer experiences to drive loyalty and referrals.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
Assistant Sales Manager
VAN TUYL AUTOMOTIVE GROUP
01.2012 - 01.2015
- Directed a top talent sales team to boost revenues while exceeding customer expectations
- Oversaw all activities within the sales cycle from initial customer relationship development through deal negotiation and closing
- Challenged the team to exceed goals and drive continued business development
- Delivered the highest gross margin profit YOY and led a Hispanic Group that was ranked as #1 in the nation for total sales
- Trained the team to engage positively with customers and strategically close new opportunities
- Followed up with customers to confirm their satisfaction and cultivate new leads.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
Personal Banker | Collector III
JP MORGAN CHASE
01.2009 - 01.2012
- Fostered collaborative partnerships with clients and designing individual plans to help them meet financial goals
- Met with customers in person and over the phone, conducted needs analyses, and provided product and service recommendations
- Worked simultaneously with past due accounts and set up payment plans to collect on monies owed
- Gained integral insight into the decisions a bank takes before approving loans and how customers can pay back loans
- Demonstrated excellent customer service and commitment to ethics in all conversations
- Earned recognition as Top Producer in 2011 for new personal and business accounts.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
Sales Manager
EQUITY AUTOMOTOVE
01.2006 - 01.2009
- Coached the sales team to effectively engage with and secure customers
- Designed and executed innovative growth strategies
- Made key decisions on staffing, scheduling, advertising, and pricing to optimize bottom line results
- Generated $650K in monthly profits through the sale of 265 cars, and increased sales 15% each quarter for two years
- Trained, motivated and developed 25 sales personnel
- Utilized a software program to communicate loan opportunities to the banks and begin the process.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Education
Bachelor of Applied Science in Automated Manufacturing Technology -
ITT Technical Institute
Associate of Science in Electronics Engineering -
ITT Technical Institute
Skills
- Sales and Revenue Growth
- Financing and Insurance
- Strategic Planning
- Business Development
- Team Training and Motivating
- Customer Service and Satisfaction
- Risk Management
- Sub-prime and Non-prime Auto Finance
- Customer Relationship Management
- Sales Expertise
- Pipeline Management
Languages
Bilingual (English and Spanish)
Timeline
Finance Manager
Viva Street Auto Sales
05.2023 - Current
Account Manager
Axel Funding
10.2022 - 04.2023
Account Executive
Floorplan Xpress
07.2021 - 10.2022
Area Sales Manager
TEXCAP FINANCIAL
01.2018 - 07.2020
Assistant Sales Manager
VIVA NISSAN AUTOMOTIVE GROUP
01.2017 - 01.2018
CRC Finance Manager
LARRY H. MILLER AUTOMOTIVE GROUP
01.2015 - 01.2017
Assistant Sales Manager
VAN TUYL AUTOMOTIVE GROUP
01.2012 - 01.2015
Personal Banker | Collector III
JP MORGAN CHASE
01.2009 - 01.2012
Sales Manager
EQUITY AUTOMOTOVE
01.2006 - 01.2009
Bachelor of Applied Science in Automated Manufacturing Technology -
ITT Technical Institute
Associate of Science in Electronics Engineering -
ITT Technical Institute
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