Summary
Overview
Work History
Education
Certification
References
Timeline
Generic

Luis A. Macal Mendoza

Canton,GA

Summary

Highly motivated and successful bilingual customer service advocate and inventory specialist dedicated to driving results while maximizing efficiency. Excellent under pressure in order to meet and exceed goals. Flexible and effective team player with expertise in IT support and managing mid-level operations. Possesses a high degree of integrity and an outstanding work ethic.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Manager of Payroll

FINSYNC
Atlanta, GA
03.2024 - 04.2024
  • Provided support to employers regarding issues related to their employees paychecks or other payroll matters.
  • Monitored changes in applicable laws regarding wages and taxation, keeping abreast of any new developments that may affect current payroll operations.
  • Assisted with quarterly and year-end reporting processes such as 941, 940, W-2 forms and 1099s.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Field Technician

Flock Safety
Atlanta, GA
07.2022 - 03.2023
  • Install and configure high volume amounts of license plate readers throughout the country
  • Complete site surveys for project proposals
  • Coordinate with HOAs and government agencies on new, current, and prospective projects
  • Meet with clients in field in order to establish relationship and ensure customer satisfaction

Inventory Manager

Carvana
Atlanta, GA
05.2021 - 05.2022
  • Manage market operation logistics in order to ensure timely inventory arrivals and departures
  • Coordinate inventory locations on site in order to maximize efficiency
  • Ensure inventory inspections were sufficient for company and state disclosures

Lot Attendant

Carvana
Atlanta, GA
04.2020 - 05.2021
  • Inspect inventory and report all findings and concerns to manager
  • Responsible for vehicle detailing in order to maintain product integrity
  • Communicate effectively with team and management on daily operations to drive success

Customer Advocate I - II

Carvana
12.2019 - 04.2020
  • Responsible for registering and delivering vehicles to clients throughout the state
  • Trained and supervised new employees
  • Managed and resolved escalated customer issues to provide a seamless client experience

Contractor

Home Improvement
Woodstock, GA
11.2017 - 09.2019
  • Met with clients and established rapport in order to close the sale
  • Worked with clients to determine goals and complete projects

IT Support Specialist

Telus International - Koodo Mobile
El Salvador
11.2016 - 09.2017

Customer Service Representative

Telus International - Koodo Mobile
El Salvador
08.2016 - 11.2016

Education

Instituto Canzion Atlanta
01.2016

Colegio San Francisco
01.2011

Certification

  • Technical Support Fundamentals - Google
  • TOEIC - English For International Communication
  • OSHA 10 Construction

References

  • Teresa Washington, Market Operations Manager, Carvana, (770) 841-7735
  • Santiago Betancur, VP Finance, Finsync, (678) 908-4385

Timeline

Customer Service Manager of Payroll

FINSYNC
03.2024 - 04.2024

Field Technician

Flock Safety
07.2022 - 03.2023

Inventory Manager

Carvana
05.2021 - 05.2022

Lot Attendant

Carvana
04.2020 - 05.2021

Customer Advocate I - II

Carvana
12.2019 - 04.2020

Contractor

Home Improvement
11.2017 - 09.2019

IT Support Specialist

Telus International - Koodo Mobile
11.2016 - 09.2017

Customer Service Representative

Telus International - Koodo Mobile
08.2016 - 11.2016

Instituto Canzion Atlanta

Colegio San Francisco

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Luis A. Macal Mendoza