Luisa Martinez
Round Rock,TX
Summary
Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Implementation Project Manager
Dell Technologies
Round Rock, United States
11.2020 - 09.2023
- PM responsible for defining the Business to IT Agile framework requirements
- Led entire SFDC for a 300 global user community, including backlog/new functionality, prioritization, training, user guide creation, productivity metric definition, dashboard development, etc.
- PM responsible for tool enablement of sales tool (DSA) in LATAM and North America for the Online Managers team, including data migration coordination with the business and IT teams.
- Business continuity plan contact for documentation and escalation points supporting internal and customer-facing tools.
- Successfully led multi-disciplinary teams to deliver projects on time and within budget.
- Managed stakeholder expectations and communicated project updates effectively.
- Utilized project management tools to plan, track progress, and resolve issues.
- Conducted regular meetings with team members to review progress and address any issues or concerns.
- Developed project plans, budgets and schedules for successful implementation of projects.
Demand and Capacity Planner
Dell Technologies
Round Rock, United States
09.2018 - 11.2020
- Led and collaborated as a trusted advisor for a multi-organizational forecasting and demand capacity planning initiative, validating savings and efficiencies through process and automation
- Analyzing the Annual Operating Plan (AOP) for human capital optimization and automation efficiency resulted in over $1.8 million in savings
- Additionally, time-in-motion studies were provided to eliminate duplication and improve processes and automation
- Led teams cross-functionally to develop accurate capacity plans based on demand forecasts
- Created and maintained demand forecasting models to optimize headcount levels and minimize outages
- Led regular meetings with stakeholders to review and adjust demand and capacity plans.
- Analyzed data from various sources including sales forecast, marketing plans, customer demand to inform decision making process.
Managed Global Reporting and Analysis Lead
Dell Technologies
Round Rock, United States
02.2012 - 09.2018
- Analyst focusing on operational performance for an online content organization
- My responsibilities include defining metrics, forecasting, goal setting, simplifying reporting, consolidating procedures and requirements, analyzing data, and achieving goals
- I also have experience in cross-functional collaboration to drive global alignment, simplifying business models, and ensuring ISO compliance
- As a result, I have achieved a 99% availability in option compatibility and generated $2.1 billion in revenue from premier pages.
Metrics and Reporting Analyst
Dell Technologies
Round Rock, United States
04.2006 - 02.2012
- Created and managed reporting and analysis for the Solution Design Architect leadership team
- I identified areas of concern based on established operating parameters such as unmet SLAs, quality tolerances, and customer escalations
- We processed over 60 requests per week
- Implemented a process to manage Services Business Intelligence L1 issue resolution and intake requests using the ITIL framework, supporting over 30,000 users
- I also managed initiatives for project status communications, audited security requirements for financial reporting, and planned the budget for outsourced services
- Led Strategy Board Meetings and presented project requests to decision-makers and stakeholders based on corporate initiative, impact, cost analysis, and resources for the roadmap
- Additionally, I developed and maintained KPI dashboards for senior management to track business performance
- I am proficient in extracting, analyzing, and interpreting data for actionable insights
- Created ad-hoc reporting and trend analysis to identify opportunities for process improvement.
Demand Supply Planner
Hawk Motors
Monterrey, Nuevo León, México
11.2000 - 11.2004
- Comprehensive knowledge of related supply chain processes, material management principles and production scheduling practices.
- Developed, communicated and managed the production plan and master production schedule's to effectively utilize planned resources to meet customer demand upon inventory levels and operations budgets.
- Coordinated and ensured a controlled flow of approved material to ensure an uninterrupted shop floor operation.
- Managed inventory of materials and WIP excess as well scrap selling transactions.
- Ensured compliance with Company's and Government regulator's policies and procedures.
- Exercised independent responsibility for material supply by analyzing , reviewing and recommended actions based on MRP including ordering and rescheduling.
- Prepared and coordinate imports and export documentation.
- Negotiated freight rates and handle traffic and custom concerns
- Monitor containers from port to destinations to ensure shipments arrived on a timely basis.
- Interfaced with customers,custom agents, freight lines and manufacturing plants in USA and Mexco
Education
Associates - Business Administration
Universidad TecMilenio Monterrey
Monterrey, Mexico, Mexico08.2024
Currently Studying - Psychology
UNAM
México Skills
- Project Management
- ITIL
- Agile
- Demand Supply
- Capacity Planning
- Forecasting
- Tool Enablement
- CSAT
- Power BI
- Data Analysis
- Leadership
- Bilingual Spanish/English
Certification
- Dale Carnegie Course:Develop Your Leadership Potential
- Innovative Planning Pathway Toastmasters
- API Documentation with JSON and XML
- Agile PMP prep (35 hrs)
- ITIL Foundations Certified
- Power BI Dashboard Certification.
Workauthorization
United States
Languages
- English - Fluent
- Spanish - Fluent
References
References available upon request.
Timeline
Implementation Project Manager
Dell Technologies
11.2020 - 09.2023
Demand and Capacity Planner
Dell Technologies
09.2018 - 11.2020
Managed Global Reporting and Analysis Lead
Dell Technologies
02.2012 - 09.2018
Metrics and Reporting Analyst
Dell Technologies
04.2006 - 02.2012
Demand Supply Planner
Hawk Motors
11.2000 - 11.2004
Associates - Business Administration
Universidad TecMilenio Monterrey
Currently Studying - Psychology
UNAM
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