Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luisa Martinez

Romeoville,IL

Summary

Dynamic leader with proven success at Magnum Insurance Agency Inc., adept in branch operations management and building customer relationships. Enhanced client satisfaction and exceeded sales targets through strategic initiatives, achieving notable branch profitability. Skilled in customer service and excellent time management, I excel in fast-paced environments, driving operational excellence and financial accuracy.

Highly detail-oriented and professional branch manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Overview

6
6
years of professional experience

Work History

Branch Manager

Magnum Insurance Agency Inc.
02.2022 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.

Account Manager

Accurate Personnel
04.2019 - 02.2022
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.

Education

Bachelor of Arts - International Relations

Universidad Del Valle De Mexico
06-2017

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Attention to detail
  • Relationship building

Timeline

Branch Manager

Magnum Insurance Agency Inc.
02.2022 - Current

Account Manager

Accurate Personnel
04.2019 - 02.2022

Bachelor of Arts - International Relations

Universidad Del Valle De Mexico
Luisa Martinez