Luisa Monstwil
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Hostess
The Lakes Golf & Country Club
2023.07 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Hostess
Scramblers
2022.08 - 2023.06
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Bishop Watterson High School
Columbus, OH05.2026
Skills
- Complaint Handling
- Guest complaint resolution
- Effective Multitasking
- Table setting knowledge
- Beverage Preparation
- Cleaning and sanitation
Activities & Awards
Lacrosse - Bishop Watterson High School & Ohio Elite travel team.
Awards - Honor Roll Bishop Watterson.
Timeline
Hostess
The Lakes Golf & Country Club
2023.07 - Current
Hostess
Scramblers
2022.08 - 2023.06
Bishop Watterson High School
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