LUISA MONTSERRAT
Sabor, Amor & Sazon.
Carrollton,TX
2
years of professional experience
Dynamic Catering Supervisor with a proven track record at Sabor, Amor & Sazon, excelling in client engagement and food safety. Enhanced event satisfaction through tailored menus and effective team training, reducing waste by optimizing inventory management. Strong communicator and problem-solver, dedicated to delivering exceptional service and memorable experiences.
Work History
Catering Supervisor
9 Months- Supervised catering staff, ensuring adherence to service standards and operational procedures.
- Coordinated event logistics, including menu planning and vendor management for seamless execution.
- Trained new team members on food safety protocols and customer service best practices.
- Monitored inventory levels, optimized supply orders to reduce waste and improve efficiency.
- Developed positive relationships with clients, addressing needs and enhancing overall satisfaction.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
- Fostered strong relationships with clients through clear communication about their needs and expectations during the planning process.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Developed customized menus based on client preferences, dietary restrictions, and budget considerations.
- Continually revised our offerings based on client feedback to ensure we consistently met and exceeded their expectations.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Maintained close working relationships with food and beverage director, head chef, and banquet manager.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
- Monitored food preparation, production, and plating for quality control.
- Supervised food presentation and plating to enhance visual appeal.
- Monitored food inventory and supplies to prevent waste.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Served consistent portions following recipes and control standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Beauty Advisor
1 Year 1 Month- Assisted customers with product selection and application techniques to enhance their shopping experience.
- Demonstrated in-depth knowledge of NYX product lines, ensuring accurate recommendations and personalized service.
- Maintained a well-organized and visually appealing sales floor to promote brand aesthetics and customer engagement.
- Collaborated with team members to execute promotional events, driving foot traffic and increasing brand awareness.
- Educated customers on makeup application methods, fostering confidence in using products effectively at home.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Followed up with customers to increase satisfaction with purchases and services.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Assisted in visual merchandising, making product displays more attractive and shopper-friendly.
- Provided makeup application services, elevating customer satisfaction and boosting repeat business.
- Managed inventory levels to ensure availability of best-selling items, minimizing stockouts.
- Resolved customer complaints with empathy and efficiency, preserving brand reputation.
- Educated customers on latest beauty trends and products, leading to informed purchase decisions.
- Increased sales of premium skincare products with targeted recommendations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Wrapped, boxed and weighed bakery department products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
6 Months- Assisted customers in product selection, providing personalized service and fostering positive shopping experiences.
- Maintained inventory accuracy through regular stock checks and organized merchandise displays.
- Processed transactions efficiently, ensuring accurate cash handling and adherence to company policies.
- Collaborated with team members to achieve sales targets and enhance overall store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
Education
- English Language
Make Up Artist - Make Up
French Cuisine Chef - Culinary Arts
Bachelor's Degree - TV. & Movies Producer.
High School Diploma
Skills
Written and verbal communication
Scheduling staff
Hygiene practices
Sanitation standards
Food presentation
Food storage
Client engagement
Catering supervision
Customer service
Sanitation and food safety
Teamwork and collaboration
Problem-solving
Problem-solving abilities
Excellent communication
Active listening
Effective communication
Food safety understanding
Food handlers certificated and Texas Alcoholic & Beverage Comission
Food handlers Certificade.
Texas Alcoholic & Beverage Commission.
Timeline
Catering Supervisor
Sabor, Amor & Sazon.
07.2025 - 04.2026Read More
Beauty Advisor
NYX
06.2024 - 07.2025Read More
Sales Associate
Casa Store
12.2023 - 06.2024Read More
Brookhaven College
from English Language
Read More
Keltia, School
Make Up Artist from Make Up
Read More
Le Cordon Bleu
French Cuisine Chef from Culinary Arts
Read More
University Politécnico Santa Fe De Bogota
Bachelor's Degree from TV. & Movies Producer.
Read More
Colegio Maria Auxiliadora
High School Diploma
Read More