Luisa Moore
Crawfordville,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Customer Service Call Center Representative
Navient
04.2023 - 08.2023
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Generated customer service reports to track customer satisfaction.
- + Edit or add your own
Customer Service Representative
Lowe's
02.2020 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Call Center Agent
Call Center For Polk County Public School
03.2021 - 06.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
Customer Service Representative
The Home Depot Inc
02.2016 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Walgreens
06.2004 - 10.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
CVS Pharmacy
05.2001 - 06.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Political Science - Criminal Justice System
University of South Florida
Tampa, FLHigh School - Humanities
Colegio Maria Auxiliadora High School
Barquisimeto, Venezuela 07.1984
Skills
- Call Controlling
- Ticket Purchasing
- Forms Completion
- Call Center Operations
- Customer Relationship Management
- Good Listening Skills
- Customer Experience
- Problem Resolution
- Customer Support
- High-Volume Environments
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Call Center Representative
Navient
04.2023 - 08.2023
Customer Service Call Center Agent
Call Center For Polk County Public School
03.2021 - 06.2021
Customer Service Representative
Lowe's
02.2020 - 03.2022
Customer Service Representative
The Home Depot Inc
02.2016 - 02.2020
Customer Service Representative
Walgreens
06.2004 - 10.2008
Customer Service Representative
CVS Pharmacy
05.2001 - 06.2004
Political Science - Criminal Justice System
University of South Florida
High School - Humanities
Colegio Maria Auxiliadora High School
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